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- Tasks: Lead a team of Technical Account Managers and engage with top customers to align Cloud solutions.
- Company: Bytes Technology Group is a leading IT solutions provider, rapidly growing since 1982 with over 450 employees.
- Benefits: Enjoy ongoing training, career growth opportunities, and a supportive work environment with financial rewards.
- Why this job: Join a dynamic team that values innovation, customer success, and personal development in the tech industry.
- Qualifications: 3+ years in Technical Account Management and 6+ years in technical consulting required.
- Other info: Ideal for those passionate about Cloud technologies and leading teams in a collaborative environment.
The predicted salary is between 48000 - 84000 £ per year.
Bytes Technology Group is a leading provider of world-class IT solutions, established in 1982, with over 450 employees across 5 locations in the UK and Ireland. We work with SMEs, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations.
PURPOSE OF JOB: Lead and mentor a team of Technical Account Managers, while actively engaging in building and maintaining strategic relationships with top customers. Ensure their business objectives, technical challenges, and Cloud-related goals are aligned with Bytes’ solutions. This role combines leadership, technical expertise, strategic consulting, and account management to maximise customer value from Cloud investments.
Possess strong technical acumen across Cloud technologies (AWS, Azure, and complementary third-party products) and stay ahead of technological advancements to communicate their impact to key stakeholders. Collaborate across Account Management, Cloud Success, and Service Delivery teams to ensure customers leverage the full breadth of Bytes’ products, services, and software.
Role Responsibilities:
- Work alongside our top customers to understand their business goals, pain points, and technical requirements to align Cloud solutions.
- Lead, mentor, and manage the Technical Account Management team to ensure optimal performance and professional growth.
- Develop and implement strategies to drive Microsoft revenue across all technologies, Bytes services, and Bytes managed services.
- Establish the team as the “go to” technical resource for customers who require proactive support elements of our support service.
- Act as the primary technical advisor for key accounts, positioning additional Bytes products and services to enhance the customer's technology stack.
- Proactively identify and address recurring technical issues and drive service improvement.
- Ensure the team’s alignment with the company’s overall strategic objectives and goals.
- Provide thought leadership internally and externally in your area of specialism.
- Set and monitor KPIs to measure the success of the Technical Account Management team.
- Schedule regular cadence with customers and team members.
- Assist in new business development through showing the value of technical account management in early stage meetings.
- Drive engagement and strategy with C level resources within customers.
- Engage proactively with our support teams to identify areas of high support in order to proactively remediate them for future.
- Review available data to identify customer gaps to drive new cloud workloads and consumption opportunities.
Key Requirements:
- 3+ years in Technical Account Management at a similar organisation.
- 6+ years of technical consulting experience.
- Demonstrable hands-on experience in Solution Design, Enterprise Architecture, or Enterprise Information Technology.
- Expertise in Cloud, Networking, security, Modern Workplace, and infrastructure design.
- Ability to communicate highly technical concepts effectively to non-technical people.
- Ability to coordinate across multiple teams and work as part of a wider project team.
- Ability to analyse complex problems and develop innovative, scalable solutions.
- Proven ability to work effectively in a collaborative, cross-functional team environment.
- Experience in technical presales or post-sales activities, including solution positioning, customer onboarding, and service expansion.
- A track record in leading and managing a team.
- Experience in customer-facing roles.
- Experience presenting to senior stakeholders.
Head of Technical Account Management employer: Bytes Software Services
Contact Detail:
Bytes Software Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Account Management
✨Tip Number 1
Familiarise yourself with Bytes Technology Group's services and solutions. Understanding their offerings will help you articulate how your experience aligns with their needs during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Bytes, especially those in technical account management roles. They can provide insights into the company culture and expectations, which can be invaluable for your application process.
✨Tip Number 3
Stay updated on the latest trends in Cloud technologies, particularly AWS and Azure. Being able to discuss recent advancements or case studies will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully led a team or project. Highlighting these experiences will show that you're ready to take on the responsibilities of this role.
We think you need these skills to ace Head of Technical Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management and showcases your technical expertise in Cloud technologies like AWS and Azure. Use specific examples to demonstrate your leadership skills and ability to drive customer success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your background aligns with Bytes' mission and values, and mention specific achievements that illustrate your capability to lead a team and manage key accounts effectively.
Highlight Relevant Skills: Clearly outline your skills in technical consulting, solution design, and enterprise architecture. Emphasise your ability to communicate complex technical concepts to non-technical stakeholders, as this is crucial for the role.
Showcase Your Leadership Experience: Provide examples of your previous leadership roles, focusing on how you mentored teams and drove performance. Mention any KPIs you set and monitored, and how you contributed to the professional growth of your team members.
How to prepare for a job interview at Bytes Software Services
✨Showcase Your Leadership Skills
As a candidate for the Head of Technical Account Management, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing talent while achieving business objectives.
✨Understand Cloud Technologies
Make sure you have a solid grasp of Cloud technologies, particularly AWS and Azure. Be ready to discuss how these technologies can align with customer needs and how you've leveraged them in previous roles to drive success.
✨Prepare for Customer Engagement Scenarios
Anticipate questions about how you would engage with C-level executives and top customers. Think of specific strategies you've used to build relationships and address technical challenges, showcasing your proactive approach to account management.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss complex problems you've encountered in your previous roles and how you developed innovative solutions. Highlight your analytical skills and ability to coordinate across teams to implement these solutions effectively.
