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- Tasks: Help customers achieve their goals using Microsoft Cloud solutions and Bytes services.
- Company: Bytes Technology Group is a leading IT solutions provider with over 800 employees across the UK and Ireland.
- Benefits: Enjoy ongoing training, career growth opportunities, and a supportive work culture.
- Why this job: Join a dynamic team focused on customer success and digital transformation in a rapidly growing company.
- Qualifications: 3+ years in the Microsoft ecosystem and 2 years with Azure; relevant certifications preferred.
- Other info: Full-time role with a competitive salary of £50,000-£55,000.
The predicted salary is between 40000 - 55000 £ per year.
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Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software. Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
PURPOSE OF JOB:
Bytes aspire to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions, Bytes services and support offerings. To this end, we invest in a dedicated Customer Success team that will help Microsoft customers successfully realise their business outcomes.
We are seeking a dynamic and results-driven Azure Customer Success Manager (CSM) to join our team. An Azure Customer Success Manager plays a crucial role in helping customers achieve their business goals using Microsoft Cloud solutions and Bytes services capabilities.
The Customer Success Manager is a sales and technical sales overlay role that works as a specialist resource with the purpose of driving profitability for our Microsoft and the business more generally. This is achieved through proactive engagement with our current customer base to help them deploy new technology, services and workloads. Your goal is to ensure customer satisfaction, drive value realisation and foster long-term strategic relationships through the use of data-driven insights and industry trends.
KEY RESPONSIBILITIES:
- Proactively work with existing customers to generate profitable sales of Bytes Cloud Services and supporting workshops, solutions assessments, managed services and CSP opportunities.
- Drive usage of Microsoft programs such as AMM, ECIF, CSI, ACO & Solutions Assessments.
- Delivering customer-facing discussions to scope, qualify and nurture opportunities in conjunction with pre-sales and Bytes delivery teams.
- Deliver basic cost optimisation and security recommendations to existing customers on a quarterly basis.
- Support the drive to migrate customers to modern agreements such as CSP.
- Working with Microsoft and other Cloud vendors to Co-Sell into customer base; looking at things such as the next logical workload to position new technologies into the cloud portfolio.
- Represent Bytes at customer events such as conferences, discussion forums, training events, webinars and live customer-facing events.
- Demonstrate capability and knowledge across the cloud through knowledge-share via internal sales training, internal presentations and marketing contributions such as whitepapers.
- Work alongside Microsoft to identify propensity data within the existing CSP customer base to be used to sales generating activities and new opportunities.
- Position Bytes internal Cloud services to customer base to drive sales and service days to increase GP and services offering in new workloads, projects and wider migrations and adoption.
- Work to identify optimisation opportunities including FinOps services (such as Quantum, Cloud Essentials) and understanding when to position Reserved Instances, Savings Plans etc.
- Drive consumption of third-party (non-Microsoft) SaaS applications through the Azure Marketplace
Core Competencies and Skills
- Hold relevant accreditations and attend training courses (internal and external)
- Have a deep understanding of Microsoft Azure and related Bytes services
- Demonstrate knowledge of Bytes managed services and complementary vendors
- Have a current understanding of the wider Bytes Eco-System and propositions
- Qualifying sales and growth opportunities bought to you by Account Managers
- Proactivity with sales teams, ensuring they are aware of you and your role/responsibilities
- Regular touch points with Sales Teams to ensure awareness of relevant programs and offerings
- Engagement with Bytes multi-vendor specialists when identifying complementary solutions sales
- Provide support throughout the sales cycle from initial qualification, nurturing opportunities alongside the account manager and ensuring a positive customer outcome
- Review available data to identify customer gaps (white space) to drive new cloud workloads and consumption opportunities
- Ensure all opportunities and engagements are entered into CRM and kept up to date
- Use tools such as Navigator to identify opportunities, along with propensity data, insights etc
- Assisting sales with open opportunities to support progression and value through sales cycle
- Build relationships with existing cloud customers and hold regular reviews to ensure value to the customer whilst also spotting opportunities for sales and driving further workloads into their environment
Professional Attributes
- Azure Fundamentals (AZ-900) or Similar
- Security, Compliance & Identity Fundamentals
Years of Experience
- Minimum of 3 years working within Microsoft eco-system
- 2 years experience working with Microsoft Azure
Other Requirements
- Understanding and awareness of cloud offerings across Azure and third-party complementary solutions
- Understanding of Microsoft procurement agreements, models and cloud consumption cost optimisation strategies
- Understanding the Microsoft UK structure and establishing contacts with technical and sales specialists
- Ability to navigate and utilise Microsoft cloud tools/platforms to demonstrate capabilities to customers
- Good technical and commercial knowledge of Microsoft technologies
- Understanding of, and ability to articulate to customers, options pertaining to cloud adoption, Microsoft technologies and services
- A self-motivated individual with excellent organisational and time management skills
- Comfortable presenting to customers, being able to understand business needs and aligning these to business / cloud solutions
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Azure Customer Success Manager employer: Bytes Software Services
Contact Detail:
Bytes Software Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Azure Customer Success Manager
✨Tip Number 1
Familiarise yourself with Microsoft Azure and Bytes services. Understanding the specific tools and solutions that Bytes offers will help you engage more effectively with potential customers and demonstrate your value as a Customer Success Manager.
✨Tip Number 2
Network with current employees at Bytes, especially those in similar roles. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Stay updated on industry trends and Microsoft Cloud developments. Being knowledgeable about the latest advancements will not only impress your interviewers but also show your commitment to helping customers achieve their digital transformation goals.
✨Tip Number 4
Prepare to discuss your experience with customer engagement and sales strategies. Highlighting specific examples of how you've successfully driven customer satisfaction and business outcomes will set you apart from other candidates.
We think you need these skills to ace Azure Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Microsoft Azure and customer success roles. Use keywords from the job description to demonstrate that you meet the specific requirements of the Azure Customer Success Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers achieve their digital transformation goals. Mention specific examples of how you've successfully driven customer satisfaction and sales in previous roles.
Highlight Relevant Skills: Emphasise your understanding of Microsoft cloud solutions, sales strategies, and customer engagement techniques. Include any relevant certifications, such as Azure Fundamentals, to strengthen your application.
Showcase Your Proactivity: In your application, provide examples of how you've proactively identified opportunities for growth and optimisation in past roles. This will demonstrate your ability to drive value for customers and align with Bytes' goals.
How to prepare for a job interview at Bytes Software Services
✨Showcase Your Azure Knowledge
Make sure to brush up on your understanding of Microsoft Azure and its services. Be prepared to discuss specific Azure solutions and how they can benefit customers, as this role heavily relies on technical expertise.
✨Demonstrate Customer-Centric Thinking
Highlight your experience in building relationships with clients and ensuring their satisfaction. Share examples of how you've helped customers achieve their business goals through technology, as this is a key responsibility of the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to drive customer success. Think of past experiences where you identified opportunities for optimisation or successfully managed a project.
✨Familiarise Yourself with Bytes' Offerings
Research Bytes Technology Group and understand their services and solutions. Being knowledgeable about their offerings will show your genuine interest in the company and help you articulate how you can contribute to their success.
