Adoption & Change Management Lead

Direct message the job poster from Bytes Software Services

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB:

The Adoption & Change Management Lead is responsible for driving the successful adoption and utilization of Microsoft 365 (M365) technologies, including Copilot, SharePoint, and other Office apps. This role involves leading change management initiatives, developing strategies to enhance user engagement, and ensuring best practices are followed across the organization.

KEY RESPONSIBILITIES:

1. Lead the development and implementation of adoption and change management strategies for M365 technologies.
2. Oversee the creation and delivery of training materials, including videos, to support user adoption.
3. Collaborate with stakeholders to identify and address barriers to technology adoption.
4. Monitor and report on adoption metrics and user feedback.
5. Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management.
6. Adoption and Change Management for Copilot.
7. Training sessions with customers for applications across the M365 estate.

INDIVIDUAL RESPONSIBILITIES:

1. Conduct workshops and training sessions for power/super users.
2. Design and manage SharePoint pages, ensuring they meet organizational needs.
3. Assist end users with navigating SharePoint, finding and saving files, and managing file access.
4. Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive.
5. Develop and maintain documentation on best practices for M365 apps.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

1. Degree in relevant subject – Desirable.

Professional Qualifications:

1. Strong knowledge of M365 technologies, including SharePoint and Copilot – Essential.

Years of Experience:

1. 5+ years of experience in change management, user adoption, or a related role – Essential.

Other Experience:

1. Ability to work collaboratively with cross-functional teams – Essential.
2. Strong analytical and problem-solving skills – Essential.
3. Experience in creating and delivering training materials – Essential.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

IT Services and IT Consulting

#J-18808-Ljbffr