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- Tasks: Coordinate daily service operations and manage queries with internal and external teams.
- Company: Bytes, a leading IT solutions provider with a focus on innovation and employee growth.
- Benefits: 25 days holiday, hybrid work, on-site gym, and professional development opportunities.
- Other info: Great workplace culture with social events and commitment to diversity.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 1+ year of administration experience and strong organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £2 billion.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
- 25 days holiday per annum plus bank holidays and Christmas period
- Excellent learning and development opportunities
- Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
- Company wellbeing and social events
- Sports and social clubs
- Incentive trips
- Employee Assistance Programme
- Discounted private healthcare
- EV scheme and Ride to Work scheme
- Winners of an array of industry awards
- Great Place to Work Certified
- Sunday Times Top 100 Best Places to Work
- Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
Position Title:
Service Operations Specialist
Reports to (POSITION):
Reports to (POSITION):
Service Operations Team Lead
Team:
Team:
Service Operations
Department:
Department:
Services
PURPOSE OF JOB:
(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)
- To coordinate and support the day to day running of the Services Operations workload
- Confidently manage service operations processes end-end, from quote through to invoice.
- Liaising effectively with sales, BDMs and suppliers and various other internal departments
KEY RESPONSIBILITIES:
- Help manage the incoming queries in the mailboxes
- Build relationships and liaise effectively with internal and external departments /stakeholders.
- Processing of service orders, ensuring orders are tagged with the relevant coding for company taxonomy.
- Create and assign job numbers to PMO’s and track/monitor progress to coordinate reconciliation of monthly billing, as well as closing job numbers.
- Portal Administration
- Product & Contract Renewal Management
- Managing invoicing from suppliers and onto our customers
- Managing and tracking FLEX order processing
- Using systems to track, forecast and report
- Posting timesheets
- Amending orders on the system
- Complete monthly tasks such as outstanding orders.
- Maintenance of team spreadsheets
- Ensure customers are billed correctly and efficiently each month
- Understand and use different systems daily to complete team tasks
- Understand other services order processes and cover for all other areas of the team where A/L is taken or in case of sickness.
WIDER TEAM NETWORK
(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal
- BDMS
- SALES
- LEGAL
- PMO TEAM
- FINANCE
- SERVICE LEADS / MANAGERS
External
- SUPPLIERS
- VENDORS
- CUSTOMERS
QUALIFICATIONS, EXPERIENCE, & SKILLS:
( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
ESSENTIAL
Years of Experience
- 1 year or more administration experience
DESIRABLE
(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)
- Organised individual with excellent time management
- Good inter-personal skills
- Ability to learn quickly and adaptable
- Outlook, Word and Excel experience / knowledge
- Ability to prioritise effectively
- Copes well under pressure and can meet deadlines
#J-18808-Ljbffr
Service Operations Specialist employer: Bytes Group
Contact Detail:
Bytes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Bytes on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Operations Specialist role.
✨Tip Number 2
Prepare for the interview by understanding Bytes' culture and values. Familiarise yourself with their commitment to innovation and inclusivity, and think of examples from your past that align with these principles.
✨Tip Number 3
Showcase your organisational skills during the interview. Be ready to discuss how you manage multiple tasks and deadlines, as this is key for the Service Operations Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bytes team.
We think you need these skills to ace Service Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Specialist role. Highlight relevant experience and skills that match the job description, like your admin experience and ability to manage processes efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to Bytes' mission of modernising IT infrastructures. Keep it concise but impactful.
Showcase Your Soft Skills: Bytes values collaboration and communication, so don’t forget to showcase your interpersonal skills in your application. Mention any experiences where you've successfully worked with teams or managed relationships with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Bytes Group
✨Know the Company Inside Out
Before your interview, take some time to research Bytes thoroughly. Understand their services, culture, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Service Operations Specialist, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your time management skills and how you cope under pressure.
✨Build Rapport with Interviewers
During the interview, make an effort to connect with your interviewers. Use their names, maintain eye contact, and engage in active listening. This will help create a positive atmosphere and demonstrate your excellent inter-personal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to manage service operations or handle customer queries. Be ready to explain your thought process and the outcomes of your actions.