Senior Microsoft 365 Technical Engineer

KEY RESPONSIBILITIES

• Design, deploy, and manage hybrid Microsoft 365 environments for multiple clients, integrating on-premises infrastructure (e.g., Active Directory, Exchange Server) with M365 services (e.g., Exchange Online, Azure AD).
• Provide 3rd line support for complex hybrid M365 issues escalated from 1st and 2nd line support teams, ensuring rapid resolution to meet client SLAs.
• Configure and maintain hybrid connectivity solutions, such as Azure AD Connect, to ensure seamless identity synchronization and access management across client tenants.
• Lead client migrations from on-premises systems to hybrid or fully cloud-based M365 environments, ensuring minimal downtime and data integrity.
• Monitor and optimize the performance, security, and compliance of hybrid M365 deployments for multiple clients, implementing data loss prevention (DLP) and security policies tailored to client requirements.
• Utilize Microsoft Partner Center and Lighthouse to manage multi-tenant environments, ensuring efficient client onboarding, licensing, and service delivery.
• Develop and maintain client-specific documentation for hybrid configurations, incident resolutions, and standard operating procedures.
• Automate repetitive tasks using PowerShell scripting to streamline management of hybrid M365 environments across multiple tenants.
• Stay current with Microsoft 365 and Azure hybrid updates, advising clients on new features and best practices to enhance their hybrid deployments.
• Provide technical guidance and training to clients and internal teams on hybrid M365 governance, security, and optimization strategies.

QUALIFICATIONS, EXPERIENCE, & SKILLS

• Professional Qualifications

• Microsoft Certified: Microsoft 365 Fundamentals (MS-900) - ESSENTIAL
• Microsoft Certified: Identity and Access Administrator Associate (SC-300) - ESSENTIAL
• Microsoft 365 Certified: Administrator Expert (MS-102) - ESSENTIAL
• Microsoft 365 Certified: Teams Administrator Associate (MS-700) - DESIRABLE

• 6+ years of experience in a technical support or engineering role within an environment, focusing on Microsoft 365 and hybrid cloud solutions - ESSENTIAL
• In-depth knowledge of hybrid Microsoft 365 configurations, including Azure AD Connect, Exchange Hybrid, and SharePoint Hybrid, in a multi-tenant setting - ESSENTIAL
• Strong experience with on-premises infrastructure, including Active Directory, Exchange Server, and Windows Server, integrated with M365 services - ESSENTIAL
• Expertise in Microsoft 365 administration and troubleshooting in context, managing multiple client tenants - ESSENTIAL
• Proficiency in PowerShell scripting for automation and management of hybrid M365 environments across multiple clients - ESSENTIAL
• Experience with Microsoft 365 security and compliance features, including Entra ID, DLP, and multi-factor authentication, in hybrid and multi-tenant environments - ESSENTIAL
• Strong knowledge of Microsoft Partner Center and Lighthouse for managing multi-tenant M365 deployments and licensing - ESSENTIAL
• Experience with client-facing communication, delivering technical solutions and training to diverse client stakeholders - ESSENTIAL
• Familiarity with virtualization technologies such as Hyper-V or VMware for on-premises infrastructure in client environments - DESIRABLE
• Knowledge of Microsoft Endpoint Manager (Intune) for device management in hybrid environments - DESIRABLE
• Experience with Dynamics 365 integration with M365 in hybrid scenarios for clients - DESIRABLE
• Understanding of Power Platform governance and administration in a multi-tenant context - DESIRABLE
• Expertise in designing and managing scalable hybrid M365 solutions for multiple clients, ensuring performance, security, and compliance.
• Strong problem-solving skills to address complex technical issues in hybrid, multi-tenant environments under tight client SLAs.
• Exceptional client-facing communication skills, capable of explaining technical concepts to non-technical stakeholders and building strong client relationships.
• Proactive and agile approach to managing multiple client environments, adapting to diverse client needs and priorities.
• Excellent organizational skills to juggle multiple client projects, support tickets, and deadlines while maintaining high service quality.
• Ability to work independently and collaboratively within a team, fostering a culture of knowledge sharing and continuous learning.
• Commitment to detailed client-specific documentation to ensure consistency and efficiency in service delivery across multiple tenants.
• Drive to automate recurring tasks and optimize processes to enhance service delivery and client satisfaction.
• Ability to provide technical leadership to junior team members and deliver training to clients on hybrid M365 solutions.