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- Tasks: Coordinate Microsoft CSP operations and support internal staff and customers.
- Company: Bytes Technology Group, a leading IT solutions provider with a collaborative culture.
- Benefits: Competitive salary, ongoing training, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: GCSEs in Maths and English, plus 1-3 years of experience.
- Other info: Hybrid working pattern with a focus on personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
POSITION DETAILS:
Position Title:
CSP Operations Specialist/Coordinator
Reports to (POSITION):
Microsoft CSP Operations Manager
Location:
Leatherhead/Reading
Job Type:
Permanent
Working Pattern:
Hybrid
BYTES:
Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
PURPOSE OF JOB:
OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION
Ensure a high level of knowledge, efficiency, and accuracy is delivered to Bytes\’ internal staff, customers, and resellers regarding Bytes\’ Microsoft (MS) Cloud Solution Provider (CSP) programme. This will help maintain the trust that has been established between Bytes and its stakeholders and will ensure that Bytes remains a trusted MS CSP partner.
KEY RESPONSIBILITIES:
- To have Primary responsibility for specific operational areas of the CSP programme. These will be defined on a separate document and may fluctuate as the business evolves
- Run regular reports to aid business development and functions
- Assist with training of new starters and work with Lead to ensure this is delivered and recorded appropriately
- Understand and demonstrate a high level of understanding of all programmatic and operational aspects of the MS CSP programme
- Assist with internal and external tickets in the CSP box and resolve within defined SLAs
- Provide internal and external operational support to Customers over the phone or via MS Teams
- Identify where additional operational support is required and escalate accordingly
- Understanding of relevant Bytes and Microsoft systems, how they link and relate with regards the Programme to be able to assist with queries and escalations efficiently – for example – Bytes’ Cloud Dashboard, Bytes’ Portal, Bytes’ SmartInfo, Microsoft Partner Centre etc
- Work with MS CSP Operations Manager and feedback / help develop Internal processes and workflows that may be required
QUALIFICATIONS, EXPERIENCE, & SKILLS:
(
DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
- Educated to GCSE Level with grade 5 or higher in Maths and English
ESSENTIAL
Years of Experience
- 1-3
DESIRABLE
Other Requirements
- Articulate and confident with Customer facing skills
- Advanced excel skills
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Excellent time management and multi-tasking skills
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Microsoft CSP Operations Coordinator employer: Bytes Group
Contact Detail:
Bytes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft CSP Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Bytes or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Bytes, their CSP programme, and recent news. Show us you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience and how it relates to the role of CSP Operations Coordinator.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a thank-you email to express your appreciation. It keeps you fresh in our minds and shows your enthusiasm for the role.
We think you need these skills to ace Microsoft CSP Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CSP Operations Coordinator role. Highlight relevant experience and skills that match the job description, especially your customer-facing skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for Bytes. Don’t forget to mention your understanding of the Microsoft CSP programme!
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application reflects this. Keep your language clear and professional, and double-check for any typos or errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bytes Group
✨Know Your CSP Inside Out
Before the interview, make sure you have a solid understanding of the Microsoft Cloud Solution Provider programme. Familiarise yourself with its key components and how Bytes operates within this framework. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
✨Showcase Your Customer Skills
Since the role involves customer-facing responsibilities, prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to maintain trust with stakeholders, as this is crucial for the position.
✨Be Ready with Data
Given the emphasis on running reports and assisting with business development, brush up on your Excel skills. Be prepared to discuss how you've used data to drive decisions or improve processes in previous roles. This will illustrate your analytical capabilities and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.