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For Companies At a Glance
- Tasks: Manage operational processes and develop SOPs for a smooth payment experience.
- Company: Join ByteDance, the innovative tech company behind TikTok and more.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a mission to inspire creativity and enrich lives globally.
- Qualifications: Bachelor's degree and experience in operational management required.
- Other info: Diverse and inclusive workplace with limitless possibilities for your career.
The predicted salary is between 36000 - 60000 £ per year.
The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
Key Responsibilities
- Serve as the primary point of contact for all operational aspects related to Standard Operating Protocols (SOPs), ensuring smooth execution and adherence.
- Develop, document, and implement SOPs to drive consistency and efficiency in operations.
- Collaborate with internal and external stakeholders, including regulatory bodies, compliance teams, and operational units, to standardize best practices.
- Monitor and ensure compliance with industry regulations and internal policies across global operations.
- Conduct regular reviews and updates of SOPs to align with evolving business needs and regulatory changes.
- Analyze operational workflows and identify areas for process optimization and risk mitigation.
- Provide training and guidance to teams on SOP adherence and implementation.
- Act as an escalation point for operational issues related to SOP compliance, ensuring timely resolution and effective communication.
- Work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.
Qualifications
Minimum Qualifications
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- Experienced in operational process management, SOP development or a related field within financial services.
- Proven experience in managing cross-functional collaborations and driving process improvement.
- Ability to work in a fast-paced, global environment with multiple stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
- 3 years and above relevant experience.
- Analytical and problem-solving skills, with root-cause mindset.
- Exceptional communication skills to work with global stakeholders.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
Operation Specialist (Knowledge Management) - Global Payment - London employer: ByteDance
Contact Detail:
ByteDance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Specialist (Knowledge Management) - Global Payment - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at ByteDance. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and mission. Show us how your skills align with ByteDance's goal of inspiring creativity and enriching life.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled operational challenges in the past. We love hearing about real-life examples that showcase your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Operation Specialist (Knowledge Management) - Global Payment - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operation Specialist role. Highlight your experience with SOPs and operational process management, as these are key for us. Use specific examples that showcase your skills in a way that aligns with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background fits. Don’t just repeat your CV; instead, share stories that demonstrate your problem-solving skills and ability to work with diverse teams.
Showcase Your Analytical Skills: Since the role involves analysing workflows and optimising processes, make sure to highlight any relevant analytical experiences. Whether it’s through projects or previous jobs, show us how you’ve tackled challenges and improved operations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at ByteDance
✨Know Your SOPs
Make sure you understand the Standard Operating Protocols (SOPs) relevant to the role. Familiarise yourself with how they drive consistency and efficiency in operations. Be ready to discuss your experience in developing or implementing SOPs, as this will show your capability in managing operational processes.
✨Showcase Your Collaboration Skills
Since the role involves working with various stakeholders, prepare examples of past experiences where you've successfully collaborated across teams. Highlight any instances where you’ve worked with compliance teams or regulatory bodies, as this will demonstrate your ability to navigate complex environments.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've identified areas for process optimisation in previous roles. Think of specific examples where your analytical skills led to improvements or risk mitigation. This will showcase your problem-solving mindset, which is crucial for the position.
✨Communicate Effectively
Exceptional communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Consider preparing a few questions to ask the interviewer about their communication practices within the team, as this shows your interest in collaboration.
