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For Companies At a Glance
- Tasks: Manage operational processes and develop SOPs for a smooth payment experience.
- Company: Join ByteDance, the innovative tech company behind TikTok and more.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team that inspires creativity and enriches lives.
- Qualifications: Bachelor's degree and experience in operational management or financial services.
- Other info: Dynamic, diverse environment with limitless possibilities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
Key Responsibilities
- Serve as the primary point of contact for all operational aspects related to Standard Operating Protocols (SOPs), ensuring smooth execution and adherence.
- Develop, document, and implement SOPs to drive consistency and efficiency in operations.
- Collaborate with internal and external stakeholders, including regulatory bodies, compliance teams, and operational units, to standardize best practices.
- Monitor and ensure compliance with industry regulations and internal policies across global operations.
- Conduct regular reviews and updates of SOPs to align with evolving business needs and regulatory changes.
- Analyze operational workflows and identify areas for process optimization and risk mitigation.
- Provide training and guidance to teams on SOP adherence and implementation.
- Act as an escalation point for operational issues related to SOP compliance, ensuring timely resolution and effective communication.
- Work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.
Qualifications
- Minimum Qualifications
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- Experienced in operational process management, SOP development or a related field within financial services.
- Proven experience in managing cross-functional collaborations and driving process improvement.
- Ability to work in a fast-paced, global environment with multiple stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- 3 years and above relevant experience.
- Analytical and problem-solving skills, with root-cause mindset.
- Exceptional communication skills to work with global stakeholders.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Technology, Information and Internet
Operation Specialist (Knowledge Management) - Global Payment - London employer: ByteDance
Contact Detail:
ByteDance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Specialist (Knowledge Management) - Global Payment - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at ByteDance. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company culture and values. ByteDance loves creativity and collaboration, so think of examples from your past that showcase these traits. We want to see how you fit into our mission!
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you refine your answers and boost your confidence. Focus on articulating your experience with SOPs and operational processes clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ByteDance family. Let’s make it happen!
We think you need these skills to ace Operation Specialist (Knowledge Management) - Global Payment - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operation Specialist role. Highlight your experience in operational process management and SOP development, as these are key for us. Use specific examples that showcase your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about the role and how your background aligns with our mission at ByteDance. Don’t forget to mention your experience with cross-functional collaborations and process improvements.
Showcase Your Analytical Skills: Since this role involves analysing workflows and identifying areas for optimisation, make sure to highlight any relevant analytical projects or experiences. We love seeing a root-cause mindset in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ByteDance
✨Know Your SOPs Inside Out
Make sure you understand the Standard Operating Protocols (SOPs) relevant to the role. Familiarise yourself with how they drive consistency and efficiency in operations. Be ready to discuss examples of how you've developed or implemented SOPs in your previous roles.
✨Showcase Your Collaboration Skills
Since this role involves working with various stakeholders, prepare to share specific instances where you've successfully collaborated across teams. Highlight your experience in managing cross-functional projects and how you navigated challenges to achieve common goals.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've analysed operational workflows in the past. Think of examples where you've identified areas for process optimisation or risk mitigation. This will show your problem-solving skills and your ability to think critically about operational processes.
✨Communicate Clearly and Confidently
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. Consider preparing a few questions to ask the interviewers that demonstrate your interest in their operations and compliance practices.
