EU SDK Support Engineer (B2B) - PICO Global Operations London Regular

As a world-renowned VR/AR brand with independent innovation and R&D capabilities, PICO has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for PICO products.

Responsibilities

• Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.
• Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution.
• Collect various B2B customer requirements and collate results to share with the Product teams.
• Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions.
• Maintain and update open-source demo libraries on GitHub and other platforms.
• Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers.
• Provide comprehensive product support and demos for events and Workshops.

Qualifications

Minimum Qualifications:

• Bachelor's degree with 3+ years experience working as a SDK engineer or technical support role for consumer electronics or related industries.
• Proven experience in SDK development (Unity, Unreal Engine or native platforms).
• Experience in mobile app/game optimization, understanding of hardware and software constraints and related components.
• Experienced in software project management or software technical support.

Preferred Qualifications:

• Demonstrate experience in a customer-facing role within the information technology industry.
• Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences.
• VR/AR/MR and Android development experience preferred.
• OpenXR knowledge and understanding preferred.
• Strong communication, organizational, analytical, and problem-solving skills.

About Pico

Founded in April 2015, Pico is a VR company committed to developing immersive and interactive VR experiences for people around the world. Pico also provides tailor-made solutions for our enterprise clients in the fields of education and healthcare.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.