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- Tasks: Join our AR/VR team to support SDK development and troubleshoot issues.
- Company: PICO, a leading VR/AR brand with global reach and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for creativity.
- Why this job: Be part of a cutting-edge tech company shaping the future of immersive experiences.
- Qualifications: 3+ years in SDK engineering or technical support, with strong communication skills.
- Other info: Dynamic environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
As a world-renowned VR/AR brand with independent innovation and R&D capabilities, PICO has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for PICO products.
Responsibilities
- Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.
- Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution.
- Collect various B2B customer requirements and collate results to share with the Product teams.
- Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions.
- Maintain and update open-source demo libraries on GitHub and other platforms.
- Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers.
- Provide comprehensive product support and demos for events and Workshops.
Qualifications
Minimum Qualifications:
- Bachelor’s degree with 3+ years experience working as a SDK engineer or technical support role for consumer electronics or related industries.
- Proven experience in SDK development (Unity, Unreal Engine or native platforms).
- Experience in mobile app/game optimization, understanding of hardware and software constraints and related components.
- Experienced in software project management or software technical support.
Preferred Qualifications:
- Demonstrate experience in a customer-facing role within the information technology industry.
- Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences.
- VR/AR/MR and Android development experience preferred.
- OpenXR knowledge and understanding preferred.
- Strong communication, organizational, analytical, and problem-solving skills.
About Pico
Founded in April 2015, Pico is a VR company committed to developing immersive and interactive VR experiences for people around the world. Pico also provides tailor-made solutions for our enterprise clients in the fields of education and healthcare.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
EU SDK Support Engineer (B2B) - PICO Global Operations London Regular employer: ByteDance
Contact Detail:
ByteDance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU SDK Support Engineer (B2B) - PICO Global Operations London Regular
✨Tip Number 1
Network like a pro! Reach out to current employees at PICO on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the SDK Support Engineer role.
✨Tip Number 2
Prepare for technical interviews by brushing up on your SDK development skills. Practice common troubleshooting scenarios and be ready to discuss your past projects in detail. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your passion for VR/AR! When you get the chance, share your thoughts on the latest trends in the industry during interviews. This will demonstrate your enthusiasm and knowledge, making you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the PICO team. Let’s make it happen!
We think you need these skills to ace EU SDK Support Engineer (B2B) - PICO Global Operations London Regular
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SDK Support Engineer role. Highlight your experience with SDK development and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AR/VR and how your background makes you a great fit for PICO. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially in SDK development and troubleshooting. If you have experience with Unity or Unreal Engine, make sure to highlight that. We’re keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at ByteDance
✨Know Your SDK Inside Out
Make sure you’re well-versed in SDK development, especially with Unity and Unreal Engine. Brush up on your knowledge of mobile app optimisation and be ready to discuss how you’ve tackled technical challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved SDK-related issues or customer queries. Highlight your troubleshooting process and how you verified root causes, as this will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly and Effectively
Practice explaining complex technical concepts in simple terms. You might be asked to present a technical issue to a non-technical audience, so being able to communicate clearly is key. Use examples from your experience to illustrate your points.
✨Build Relationships with B2B Customers
Think about how you can develop strong cross-functional relationships. Be prepared to discuss how you’ve collaborated with sales and product teams in the past, and how you plan to engage with B2B customers to understand their needs better.
