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For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot cutting-edge machinery at customer sites.
- Company: Join Bystronic, a global leader in industrial manufacturing technology.
- Benefits: Enjoy a competitive salary, company vehicle, and extensive holiday leave.
- Why this job: Make a real impact in a tech-driven environment while developing your skills.
- Qualifications: Technical qualification in engineering and experience in field service preferred.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 37000 - 37000 £ per year.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected, sustainable production worldwide.
As a leading partner for sheet metal and material processing solutions, we combine laser cutting technology, press brakes, automation, and software. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
What you will be doing
- Installation
- Install, commission, and hand over Bystronic machines at customer sites in line with company requirements
- Assemble electrical, pneumatic, and hydraulic systems
- Support installations at trade fairs and exhibitions
- Breakdowns
- Diagnose and resolve faults through effective troubleshooting and root cause analysis
- Maintenance
- Carry out planned and reactive maintenance on customer machines
- Repair electrical, pneumatic, and hydraulic systems
- Machine Operation & Customer Support
- Deliver operator training covering safety, maintenance, and machine use
- Provide technical advice and on-site support to customers
- Assist with physical tasks such as loading/unloading equipment
- Perform CNC/PLC software updates and validate system performance
- Other Responsibilities
- Complete service reports, installation documentation, and customer feedback in CRM systems
- Follow and contribute to quality improvements in line with ISO standards
- Manage spare parts requests and logistics
- Support sales and service teams with technical input
- Track and resolve quality complaints
Your education & experience
- Technical qualification (apprenticeship, college, or degree) in electrical or mechanical engineering or a related field
- Experience in maintenance, installation, or field service (minimum 2 years desirable)
Technical knowledge:
- Ability to read and interpret electrical, pneumatic, and hydraulic schematics
- Working knowledge of CNC/PLC systems and drive systems
- Experience with troubleshooting and diagnostics
- Familiarity with IT systems (CRM, DMS, LMS, Microsoft Windows)
- Understanding of safety regulations, including working with high voltage and pressure systems
What you need to succeed
- Clear and effective communication skills
- Strong sense of ownership and accountability
- High level of integrity and professionalism
- Ability to build relationships with customers and colleagues
- Customer-focused mindset with empathy and problem-solving approach
- Calm and composed under pressure
- Comfortable working in uncertain or changing environments
- Willingness to learn and develop technical expertise
- Ability to prioritise and manage time effectively
- Commitment to following processes and safety standards
What sets you apart
- Proven experience in field service or similar technical environments
- Strong troubleshooting capability across mechanical and electrical systems
- Adaptability and resilience in demanding, customer-facing roles
What’s in it for you
- Salary £37,000 DOE
- Company vehicle (car/van)
- Laptop, iPhone, and iPad
- Tools and equipment provided
- 25 days holiday plus bank holidays
- Pension scheme
- Life insurance
- Private medical insurance
- Access to gym membership and retail discounts
Additional requirements
- Willingness to travel extensively (up to 100%)
- Flexibility to work overtime and weekends when required
- Full UK driving licence
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, our people drive our success. We have built a culture where people are central, guiding decisions that align with our purpose. While we operate in a technology-driven industry, it is our people who create meaningful change.
Life at Bystronic
Explore our careers page to learn more.
Field Service Technician (Northampton, Luton, Milton Keynes) Maintenance & Customer Service employer: Bystronic Laser AG
Contact Detail:
Bystronic Laser AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (Northampton, Luton, Milton Keynes) Maintenance & Customer Service
✨Tip Number 1
Get to know the company inside out! Research Bystronic's values, products, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Field Service Technician, you might face practical tests. Brush up on your troubleshooting skills and be ready to demonstrate your technical knowledge in real-time.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Technician (Northampton, Luton, Milton Keynes) Maintenance & Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight your technical qualifications and relevant experience in maintenance and installation. We want to see how your skills match what we're looking for!
Showcase Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved faults in previous roles. We love seeing candidates who can demonstrate their problem-solving abilities!
Be Clear and Concise: When writing your cover letter or any application documents, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for the role without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Bystronic Laser AG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around electrical, pneumatic, and hydraulic systems. Be ready to discuss your experience with CNC/PLC systems and how you've tackled troubleshooting in the past.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've built relationships with clients and resolved their issues. Highlight your ability to communicate effectively and your problem-solving approach.
✨Demonstrate Your Adaptability
Field service roles can be unpredictable, so be prepared to discuss times when you've had to adapt to changing situations. Share specific examples that showcase your resilience and ability to stay calm under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.