At a Glance
- Tasks: Install, maintain, and troubleshoot cutting-edge machinery at customer sites.
- Company: Join Bystronic, a global leader in industrial manufacturing technology.
- Benefits: Enjoy a competitive salary, company vehicle, and extensive holiday leave.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact in the tech industry while developing your skills.
- Qualifications: Technical qualification in engineering and experience in field service preferred.
The predicted salary is between 37000 - 37000 £ per year.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected, sustainable production worldwide.
As a leading partner for sheet metal and material processing solutions, we combine laser cutting technology, press brakes, automation, and software. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
What you will be doing
- Installation
- Install, commission, and hand over Bystronic machines at customer sites in line with company requirements
- Assemble electrical, pneumatic, and hydraulic systems
- Support installations at trade fairs and exhibitions
- Breakdowns
- Diagnose and resolve faults through effective troubleshooting and root cause analysis
- Maintenance
- Carry out planned and reactive maintenance on customer machines
- Repair electrical, pneumatic, and hydraulic systems
- Machine Operation & Customer Support
- Deliver operator training covering safety, maintenance, and machine use
- Provide technical advice and on-site support to customers
- Assist with physical tasks such as loading/unloading equipment
- Perform CNC/PLC software updates and validate system performance
- Other Responsibilities
- Complete service reports, installation documentation, and customer feedback in CRM systems
- Follow and contribute to quality improvements in line with ISO standards
- Manage spare parts requests and logistics
- Support sales and service teams with technical input
- Track and resolve quality complaints
Your education & experience
- Technical qualification (apprenticeship, college, or degree) in electrical or mechanical engineering or a related field
- Experience in maintenance, installation, or field service (minimum 2 years desirable)
Technical knowledge:
- Ability to read and interpret electrical, pneumatic, and hydraulic schematics
- Working knowledge of CNC/PLC systems and drive systems
- Experience with troubleshooting and diagnostics
- Familiarity with IT systems (CRM, DMS, LMS, Microsoft Windows)
- Understanding of safety regulations, including working with high voltage and pressure systems
What you need to succeed
- Clear and effective communication skills
- Strong sense of ownership and accountability
- High level of integrity and professionalism
- Ability to build relationships with customers and colleagues
- Customer-focused mindset with empathy and problem-solving approach
- Calm and composed under pressure
- Comfortable working in uncertain or changing environments
- Willingness to learn and develop technical expertise
- Ability to prioritise and manage time effectively
- Commitment to following processes and safety standards
What sets you apart
- Proven experience in field service or similar technical environments
- Strong troubleshooting capability across mechanical and electrical systems
- Adaptability and resilience in demanding, customer-facing roles
What’s in it for you
- Salary £37,000 DOE
- Company vehicle (car/van)
- Laptop, iPhone, and iPad
- Tools and equipment provided
- 25 days holiday plus bank holidays
- Pension scheme
- Life insurance
- Private medical insurance
- Access to gym membership and retail discounts
Additional requirements
- Willingness to travel extensively (up to 100%)
- Flexibility to work overtime and weekends when required
- Full UK driving licence
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, our people drive our success. We have built a culture where people are central, guiding decisions that align with our purpose. While we operate in a technology-driven industry, it is our people who create meaningful change.
Life at Bystronic
Explore our careers page to learn more.
Field Service Technician (Stockport, Chester, Stoke on Trent) Maintenance & Customer Service employer: Bystronic Laser AG
Bystronic Laser AG is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Field Service Engineer, you will benefit from extensive training and development opportunities while working alongside a dedicated European Installation Team, ensuring your skills are continuously enhanced. With a strong commitment to employee well-being and a culture that values teamwork and excellence, Bystronic provides a rewarding career path in the heart of Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician (Stockport, Chester, Stoke on Trent) Maintenance & Customer Service
✨Tip Number 1
Get to know the company inside out! Research Bystronic's values, products, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills before the interview. Since the role involves diagnosing faults, be ready to discuss specific examples where you've successfully resolved technical issues in the past.
✨Tip Number 3
Show off your customer service skills! Be prepared to share how you've built relationships with clients and handled challenging situations. A customer-focused mindset is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining Bystronic.
We think you need these skills to ace Field Service Technician (Stockport, Chester, Stoke on Trent) Maintenance & Customer Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your technical qualifications and relevant experience in maintenance and installation. We want to see how your skills align with what we do at Bystronic!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your customer-focused mindset can contribute to our team. Let us know why you’re the perfect fit for Bystronic!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their troubleshooting capabilities and adaptability in demanding situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bystronic!
How to prepare for a job interview at Bystronic Laser AG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electrical, pneumatic, and hydraulic systems. Be ready to discuss your experience with CNC/PLC systems and troubleshooting techniques. This will show that you’re not just familiar with the tech but can also handle it under pressure.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully built relationships and resolved issues in the past. Highlight your ability to communicate effectively and empathise with customers, as this is key to succeeding in a field service role.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach diagnosing a fault or managing a breakdown. This will help the interviewers see your analytical skills and your calmness under pressure.
✨Prepare Questions About the Company
Research Bystronic and come prepared with questions that show your interest in their technology and culture. Ask about their approach to innovation in industrial manufacturing or how they support their field service technicians. This shows you’re genuinely interested in being part of their team.
