At a Glance
- Tasks: Install and support cutting-edge laser technology across Europe while solving complex challenges.
- Company: Join Bystronic, a global leader in industrial manufacturing innovation.
- Benefits: Enjoy competitive salary, company vehicle, and extensive travel opportunities.
- Other info: Clear career development paths and a supportive team environment await you.
- Why this job: Work internationally with advanced technology and make a real impact in manufacturing.
- Qualifications: Technical qualification and 3 years' experience in field service engineering required.
The predicted salary is between 31500 - 38500 £ per year.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide. As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.
Due to continued growth, we are looking for an experienced Field Service Technician to join our UK team. Based in the UK, you will support customer installations across Europe, working with the latest laser cutting, bending, automation, and manufacturing technologies. This is an exciting opportunity for a technically skilled engineer who enjoys working internationally, solving complex challenges, and supporting customers to maximise the performance of their Bystronic equipment. All installation projects are planned and coordinated by our European Installation Team based in Poland, ensuring you have clear schedules, support, and collaboration across the region.
Your responsibilities will include:
- Installation & Commissioning
- Install, commission, and hand over Bystronic machines and solutions at customer sites, ensuring equipment is ready for production in line with Bystronic standards
- Complete installation activities across laser cutting, bending, automation, and related solutions
- Perform machine updates, modifications, and retrofits
- Support customer ramp-up and production start-up activities
- Support installations at trade fairs and exhibitions where required
- Technical Support & Troubleshooting
- Diagnose and resolve complex technical issues using appropriate diagnostic tools and systems
- Perform CNC/PLC updates, downgrades, configuration, and testing
- Set up CNC/PLC systems and operating applications, including bending applications and robot programs
- Carry out maintenance activities and technical improvements
- Support complex troubleshooting, modifications, and customer requirements
- Customer Support
- Train customers on machine operation, safety, maintenance, and best practices
- Provide technical advice and support to customers during installation and production ramp-up
- Support customers with technical challenges and quality-related issues
- Build strong relationships with customers, acting as a trusted technical partner
- Internal Collaboration
- Complete service reports, installation documentation, customer feedback, and support requests through CRM systems
- Follow and support quality improvements in line with ISO standards
- Request spare parts and support efficient delivery to customer sites
- Support sales and service teams with technical expertise
- Share knowledge and mentor colleagues where appropriate
Your education & experience:
- Technical qualification, apprenticeship, college, or bachelor’s degree in electrical, mechanical engineering, automation, or a related field
- Minimum 3 years’ experience in maintenance, installation, commissioning, or field service engineering
- Experience working with complex industrial machinery, automation, CNC, or PLC-controlled systems
- Experience within manufacturing, engineering, or capital equipment environments
What you need to succeed:
- Strong electrical and mechanical troubleshooting skills
- Experience commissioning and supporting complex technical equipment
- Ability to diagnose CNC/PLC systems and make technical adjustments
- Customer-focused approach with strong communication skills
- Ability to work independently while collaborating with international teams
- Comfortable working away from home and travelling extensively across Europe
- Ability to remain calm and solution-focused when working under pressure
- Strong ownership and accountability for customer outcomes
- Willingness and ability to continuously develop technical knowledge
What sets you apart:
- Experience working with laser cutting, press brakes, automation, or industrial robotics
- Previous field service experience supporting customers internationally
- Experience delivering customer training and technical coaching
- Experience mentoring junior engineers or sharing technical knowledge
- Experience with CAD/CAM applications or manufacturing software
What’s in it for you:
- UK-based role with international exposure across Europe
- Opportunity to work on the latest Bystronic technology and advanced manufacturing solutions
- Structured installation planning and support from our European Installation Team based in Poland
- Clear career development opportunities within a global technology organisation
- Company vehicle
- Laptop, iPhone, and iPad provided
- Tools and equipment provided
- 25 days holiday plus bank holidays
- Pension scheme
- Life insurance
- Private medical insurance
Travel requirements: Extensive European travel required (typically >50%). During installation projects, you may be required to stay away from home for extended periods, typically up to 3 weeks at a time.
Field Service Engineer – European Installations (Laser Cutting & Bending Technology) Maintenanc[...] employer: Bystronic Laser AG
Bystronic is an exceptional employer that offers a dynamic work environment for Field Service Engineers, combining cutting-edge technology with international exposure across Europe. With a strong focus on employee growth, we provide structured career development opportunities, comprehensive benefits including private medical insurance and a pension scheme, and the chance to work collaboratively within a supportive team. Our commitment to innovation and sustainability in industrial manufacturing makes us a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – European Installations (Laser Cutting & Bending Technology) Maintenanc[...]
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Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Bystronic Laser AG specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
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How to prepare for a job interview at Bystronic Laser AG
✨Brush Up on Core Engineering Principles
Before heading into the interview with Bystronic Laser AG, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
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✨Relate Your Experience to the Role
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✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
