At a Glance
- Tasks: Install, maintain, and troubleshoot cutting-edge machinery at customer sites.
- Company: Join Bystronic, a global leader in industrial manufacturing technology.
- Benefits: Enjoy a competitive salary, company vehicle, and extensive holiday leave.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact in the tech industry while developing your skills.
- Qualifications: Technical qualification in engineering and experience in field service preferred.
The predicted salary is between 31500 - 38500 £ per year.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected, sustainable production worldwide.
As a leading partner for sheet metal and material processing solutions, we combine laser cutting technology, press brakes, automation, and software. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
What you will be doing
- Installation
- Install, commission, and hand over Bystronic machines at customer sites in line with company requirements
- Assemble electrical, pneumatic, and hydraulic systems
- Support installations at trade fairs and exhibitions
- Breakdowns
- Diagnose and resolve faults through effective troubleshooting and root cause analysis
- Maintenance
- Carry out planned and reactive maintenance on customer machines
- Repair electrical, pneumatic, and hydraulic systems
- Machine Operation & Customer Support
- Deliver operator training covering safety, maintenance, and machine use
- Provide technical advice and on-site support to customers
- Assist with physical tasks such as loading/unloading equipment
- Perform CNC/PLC software updates and validate system performance
- Other Responsibilities
- Complete service reports, installation documentation, and customer feedback in CRM systems
- Follow and contribute to quality improvements in line with ISO standards
- Manage spare parts requests and logistics
- Support sales and service teams with technical input
- Track and resolve quality complaints
Your education & experience
- Technical qualification (apprenticeship, college, or degree) in electrical or mechanical engineering or a related field
- Experience in maintenance, installation, or field service (minimum 2 years desirable)
Technical knowledge:
- Ability to read and interpret electrical, pneumatic, and hydraulic schematics
- Working knowledge of CNC/PLC systems and drive systems
- Experience with troubleshooting and diagnostics
- Familiarity with IT systems (CRM, DMS, LMS, Microsoft Windows)
- Understanding of safety regulations, including working with high voltage and pressure systems
What you need to succeed
- Clear and effective communication skills
- Strong sense of ownership and accountability
- High level of integrity and professionalism
- Ability to build relationships with customers and colleagues
- Customer-focused mindset with empathy and problem-solving approach
- Calm and composed under pressure
- Comfortable working in uncertain or changing environments
- Willingness to learn and develop technical expertise
- Ability to prioritise and manage time effectively
- Commitment to following processes and safety standards
What sets you apart
- Proven experience in field service or similar technical environments
- Strong troubleshooting capability across mechanical and electrical systems
- Adaptability and resilience in demanding, customer-facing roles
What’s in it for you
- Salary £37,000 DOE
- Company vehicle (car/van)
- Laptop, iPhone, and iPad
- Tools and equipment provided
- 25 days holiday plus bank holidays
- Pension scheme
- Life insurance
- Private medical insurance
- Access to gym membership and retail discounts
Additional requirements
- Willingness to travel extensively (up to 100%)
- Flexibility to work overtime and weekends when required
- Full UK driving licence
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, our people drive our success. We have built a culture where people are central, guiding decisions that align with our purpose. While we operate in a technology-driven industry, it is our people who create meaningful change.
Life at Bystronic
Explore our careers page to learn more.
Field Service Technician (Stockport, Chester, Stoke on Trent) Maintenance & Customer Service employer: Bystronic Laser AG
Bystronic is an exceptional employer that offers a dynamic work environment for Field Service Engineers, combining cutting-edge technology with international exposure across Europe. With a strong focus on employee growth, we provide structured career development opportunities, comprehensive benefits including private medical insurance and a pension scheme, and the chance to work collaboratively within a supportive team. Our commitment to innovation and sustainability ensures that you will be at the forefront of industrial manufacturing advancements while enjoying a fulfilling and rewarding career.
