General Manager in Cambridge

Job Description

General Manager

On Site - Cambridge

Salary - 41K + Tronc + Employee Benefits

This role is quite literally in your hands — well, the burger is.

As General Manager, you're the custodian of what makes Byron, Byron: a properly British burger, served with less fuss and more substance. You lead your restaurant with the confidence to do things properly, and the wit to never take yourself too seriously.

We built this brand on obsession — with doing things right, first, and better. Your job is to bring that obsession to life for every guest who walks through the door, and to make sure nobody ever leaves hungry.

Here's how you'll deliver the role, under our Byron Behaviours.

Smile

You bring boundless energy to the floor — vibrant, outgoing, and unmistakably yourself. No pretence, no performance: just genuine warmth that makes Byron a natural place for people to be.

Execute Flawlessly

• A hands-on approach and impeccable attention to detail, with your service and with your customers.

• You live and breathe Byron's behaviours and values, bringing them to life every day — not just when it's easy.

• An engaging leader across recruitment, training, and day-to-day leadership of your team.

• The judgement to delegate effectively and flex to whatever operational needs the shift throws at you.

Charm Them

• Byron is open to all, and you make sure every guest feels it — an exceptional level of care and service, with no exclusivity and no pretence.

• You build real relationships with repeat customers, turning visits into memorable experiences, time and again.

• You bring the wit and warmth to every table, engaging every customer positively and leading your team by example.

Know Your Stuff

You know Byron's food offering inside out, and you wear that knowledge properly — confident enough to answer any question from a customer or a colleague, and generous enough to keep training your team every time the menu moves.

You know each burger build like the back of your hand, and you recommend dishes to guests with the same easy confidence you'll train your team to have.

• Labour Forecasting — build a rota that puts the right people in the right place at the right time.

• Sales Forecasting — accurately forecast sales up to three weeks out, reading historic trend alongside current run rate.

• A full understanding of profit and loss (P&L), and how to use it to improve profitability.

• Order the correct food and beverage against your sales forecast, preventing stockouts and reducing wastage.

• Ensure your team are properly trained and remain 100% compliant.

• A working understanding of local marketing, and how to put it to use in your restaurant.

• Ensure your restaurant holds all statutory certificates.

• A full understanding of restaurant maintenance, including its urgency and its cost.

• Proactively manage with due diligence — covering management controls, documentation, food hygiene, allergens, and food alert audits — and adhere to all health and safety and food safety policies and procedures.

• Responsible for maintaining operating systems (Food Alert, FLOW, HARRI, FOURTH, EHO, Alert65).

• You are the life and soul of compliance, making sure your team always exhibits best practice.

Support Your Team

• An engaging manager who ensures the team has fun at work, while recruiting and retaining the right talent for Byron.

• A genuine team player who thrives on motivating and empowering others — harnessing the fun culture, not just describing it.

• Build and maintain a strong, positive team culture throughout the restaurant.

• Foster a safe environment for two-way communication, with open and honest feedback at its centre. Listen from the bottom up, and stay open to every idea raised.

We are committed to being an equal opportunities employer and ensuring that all employees are treated fairly, with dignity and respect, regardless of their background or personal circumstances.

We are recruiting for this role on an urgent basis and will be progressing applications as quickly as possible. If you do not hear from us, unfortunately, your application has not been successful on this occasion. We thank you for your interest and wish you every success in your job search.

Not open to agencies.