At a Glance
- Tasks: Provide top-notch IT support for global events and staff at Byrom plc.
- Company: Join Byrom plc, a leader in delivering world-class event solutions.
- Benefits: Enjoy competitive salary, pension, annual leave, and training opportunities.
- Other info: Dynamic team environment with opportunities for growth and occasional travel.
- Why this job: Be part of exciting international events and enhance your IT skills.
- Qualifications: 1-2 years in IT support, strong Microsoft 365 knowledge, and great communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Byrom plc, established in 1991, specializes in delivering tailored solutions for some of the most prestigious sports events globally, having managed over 200 major events. The company offers services such as accommodation, ticketing, hospitality, transportation, VIP solutions, and IT services.
The 1st Line IT Support Analyst plays a key role in delivering first-class technical support to staff across Byrom PLC’s offices and sporting events worldwide. The role focuses on providing responsive, customer-centred service while ensuring issues are logged, escalated, and resolved efficiently in line with company policies and service level agreements (SLAs).
Key Responsibilities- Act as the first point of contact for all IT-related incidents and service requests via phone, email, or ticketing system.
- Diagnose and resolve basic hardware, software, and network issues, escalating where necessary to the senior infrastructure team.
- Install, configure, and maintain laptops, desktops, mobile devices, and printers and Intune/Autopilot processes.
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
- Administer user accounts and permissions via Entra ID and the Microsoft 365 Admin Centre.
- Assist with device enrolment, asset tracking, and maintaining up-to-date IT inventory records.
- Participate in new-starter onboarding and leaver offboarding activities.
- Provide remote support to international offices and event teams as required.
- Maintain accurate ticket and ensure consistent communication with end users.
- Minimum 1–2 years’ experience in a 1st Line or Service Desk role.
- Strong understanding of Microsoft 365 and Windows 11 environments.
- Basic understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Experience using remote-support (TeamViewer) and ticketing tools.
- Excellent communication and customer service skills.
- Strong troubleshooting ability and attention to detail.
- Familiarity with Microsoft Intune, Autopilot, and Entra ID administration.
- Exposure to MS Teams or Microsoft Endpoint Manager.
- Experience supporting international or event-based operations.
- ITIL Foundation certification or knowledge of ITIL processes.
- Professional, approachable, and service-focused attitude.
- Logical thinker with a methodical approach to problem-solving.
- Self-motivated with the ability to prioritise effectively in a busy environment.
- Team player who contributes to a positive, collaborative culture.
- Willingness to learn and progress within the IT function.
Occasional international travel may be required, particularly during events or operational deployments. Competitive salary dependent on experience, with benefits including pension, annual leave allowance, training opportunities.
IT Support Analyst, Greater Manchester in Cheadle employer: Byrom plc
Byrom plc is an exceptional employer, offering a dynamic work environment in Greater Manchester where IT Support Analysts can thrive. With a strong focus on employee growth and development, the company provides comprehensive training opportunities and encourages a collaborative culture that values each team member's contributions. Additionally, employees enjoy competitive salaries, generous benefits, and the unique chance to be part of prestigious global events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst, Greater Manchester in Cheadle
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT support. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Show off your skills! If you have the chance, create a portfolio or a personal project that showcases your IT support abilities. This could be anything from a blog about troubleshooting tips to a video tutorial on using Microsoft 365 applications.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting a network problem or assisting a user with Microsoft Teams. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the IT Support Analyst position at Byrom plc. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support Analyst, Greater Manchester in Cheadle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant certifications. We want to see how your background fits with what we do at Byrom plc!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, make sure to showcase your customer service experience. Share examples of how you've helped users in the past and resolved their issues efficiently.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Byrom plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and basic networking concepts like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be prepared to share examples of how you've handled customer queries or resolved issues in the past. Highlight your communication skills and your ability to stay calm under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on Byrom plc and their involvement in major sporting events. Understanding their services and clientele will help you tailor your answers and demonstrate your enthusiasm for the role and the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT support scenarios. Think through common issues you might face, like troubleshooting a software problem or assisting a remote user, and be ready to explain your thought process clearly.
