VP Commercial Operations (m/f/d) in London

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. The roleWe are looking for our VP of Operations to bring our commercial engine, business systems and customer insights under one roof. Reporting to the Chief Financial Officer, you will lead a unified operations organisation of around 20 people across Revenue Operations (Sales, Customer Success, Marketing and Partner Operations), Business Applications and enterprise systems, and Customer Insights — with three leaders reporting to you.As Bynder drives durable growth, margin expansion and a company-wide AI transformation, you will create the operating rigour, single source of truth and scalable go-to-market execution the business needs — and build a strong leadership bench beneath you. You will be a genuine partner to commercial leadership and a close partner to the wider Finance organisation on performance, planning and value creation.Own Revenue Operations across Sales, Customer Success, Marketing and Partner Operations, together with Business Applications and Customer Insights. Be the operating partner to commercial leadership on pipeline, forecasting, enterprise segmentation, sales capacity and compensation design.Deliver Salesforce 2.0. Lead our CPQ implementation and the wider GTM enterprise application stack — Salesforce, Clari, Gong, Salesloft, Spiff, 6sense and their integrations — including a Customer Success platform migration to Planhat and the selection and rollout of a new PSA platform.Govern data and metric definitions jointly with Finance and Internal Analytics so the business runs on one set of numbers.Embed AI and agentic tooling across the commercial stack and internal workflows to lift productivity, sharpen forecasting and decision-making, and support Bynder's AI Transformation Office alongside our Chief Strategy Officer.Work with Product and commercial leadership to translate usage, risk and opportunity data into concrete expansion and retention actions.Develop and calibrate the leadership bench, attract senior analytics and transformation talent, and raise the standard of work across the function.Provide the clean operational data and operating rigour that underpin margin and EBITDA delivery.What will you bring12+ years in Revenue Operations, commercial operations or business operations within high-growth B2B SaaS, including several years in senior leadership.A proven multi-function leader who has run two or more of Sales, Customer Success, Marketing or Partner Operations — ideally alongside ownership of business applications or a CRM platform.Strong commercial and financial acumen: fluency in ARR, NRR/GRR, pipeline and forecasting, pricing, unit economics and compensation design. Deep Salesforce ecosystem experience, with a track record of delivering CRM or CPQ transformation and governing data and reporting at scale. A builder's approach to AI: hands-on in using AI and agentic tooling to automate workflows, streamline decision-making and raise the speed and quality of work.Deep intellectual curiosity, conviction for the Bynder brand, and feedback met with immediate action.At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. LI-Hybrid #LI-MF1LocationLondonEmployment TypeFull timeLocation TypeHybridDepartmentSales