At a Glance
- Tasks: Become a trusted advisor, solving customer challenges and enhancing their experience with our platform.
- Company: Join Monta, a leader in the EV charging ecosystem with a vibrant team culture.
- Benefits: Enjoy competitive salary, bonuses, flexible hours, free lunch, and a yearly education budget.
- Other info: Dynamic environment with opportunities for personal growth and collaboration.
- Why this job: Make a real impact in the fast-paced EV industry while growing your skills and career.
- Qualifications: Strong technical skills, experience in solution engineering, and a passion for customer success.
The predicted salary is between 73000 - 73000 € per year.
Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry.
About Monta: Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility. This is a fast‑moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us. AI is built into how we work and helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully and to find smart ways to use them to move the work forward. Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon. The best part of Monta is the people—sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver.
What You Will Achieve:
- Own customer relationships technically by becoming the person customers trust to truly understand their setup, their goals, and where they’re stuck.
- Accelerate customer time‑to‑value by running high‑quality discovery sessions that get to the real problem fast, then translating that into clear, actionable solutions using Monta’s platform and APIs.
- Diagnose and unblock by identifying the root cause of technical blockers customers face, whether that’s an integration gap, a configuration issue, or a misunderstanding of what’s possible.
- Improve customer implementations by spotting where customers aren’t getting the most from Monta and helping them get there, proactively.
- Bridge the gap between customers and Product by turning what you hear and see in the field into structured, real‑world feedback that shapes how Monta builds.
What You’ll Do:
- Run structured, high‑quality discovery sessions with customers to understand their use cases, their setup, and what they’re actually trying to achieve.
- Build genuine relationships with customers, becoming a trusted technical advisor who understands their business, not just their ticket queue.
- Own API topics end‑to‑end: diagnose issues, advise on integration design, and guide customers toward best‑practice implementations.
- Identify where customers’ implementations could be stronger and help them get there, whether that’s a quick fix or a longer‑term improvement plan.
- Diagnose the root cause of technical blockers customers are facing and work cross‑functionally to resolve them.
- Provide use‑case advisory, helping customers understand how to get the most from Monta’s platform for their specific context.
- Design and map technical solutions that bridge what the customer wants with what Monta can deliver.
- Build internal tools, automations, and resources using Claude and coding skills to remove friction and move faster.
- Develop self‑serve documentation, playbooks, and enablement materials that raise the bar on how we support customers technically.
- Stay deeply current on Monta’s infrastructure, product changes, and API capabilities, largely through self‑directed learning.
- Act as the connective tissue between customers and Product, validating upcoming releases against real customer workflows, flagging gaps before they ship, and feeding back structured insight on what customers actually need.
What We’re Looking For:
- Strong technical foundation—deep comfort with APIs (REST, webhooks, authentication flows) and the ability to read, troubleshoot, and advise on integrations.
- Proven ability to learn complex platforms independently. Training won’t be handed to you—you’ll need to dig in, explore, and build your own understanding of Monta’s infrastructure.
- Experience in a solution engineering or technical customer‑facing role, ideally within SaaS or a platform/API‑driven business—with a track record of owning customer outcomes, not just solving tickets.
- Commercial awareness. You understand that a customer getting more value from the platform is a win for everyone, and you’re motivated by that outcome.
- Strong discovery and communication skills—the ability to ask the right questions, listen carefully, and translate technical complexity into clear guidance.
- Self‑driven and autonomous. You don’t wait to be told what to do—you see what needs fixing and you fix it.
- Structured thinker who can manage multiple customer engagements without dropping the ball.
- Proficiency using Claude or similar AI coding tools to build practical solutions—scripts, automations, internal tools—to solve real problems.
- Experience in EV charging, energy, or mobility tech is a strong plus.
- Comfortable working cross‑functionally with Product, Engineering, and Support when needed.
If the mission excites you but your experience isn’t a perfect 1:1 match, apply anyway—we care about potential, not perfection.
AI Competency: We expect everyone at Monta to use AI tools thoughtfully. For this role, that typically means:
- Using Claude to build internal tools, automations, and scripts that remove friction from CS workflows.
- Rapidly prototyping solutions to customer integration challenges.
- Summarising technical findings and turning them into clear, reusable guidance for the CS team.
- Exploring Monta’s platform and APIs faster by leveraging AI as a learning and debugging partner.
You’ll be expected to work with AI‑powered tools. Some we use include GitHub Copilot, Claude Code, ChatGPT, Gemini, Notion AI, Langfuse, PyTorch, Mastra, AI‑enhanced testing & monitoring. We don’t expect mastery of all, but we expect comfort learning, experimenting, and adopting AI responsibly.
Why Monta: Impact, not easy mode —your work matters, and you’ll feel it every day. Ownership from day one —we don’t micromanage; we expect you to deliver. The grind is real —priorities shift, and flexibility is sometimes needed to get things across the finish line. Rewards: impact, growth, and a team that has your back. The people are extraordinary —talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure.
What We Offer:
- A yearly education budget and extra days off to use it.
- A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.
- Free lunch every day.
- Pension (in some locations) and health coverage to keep you secure for today and tomorrow.
- Paid parental leave to support life’s big moments.
- Warrants program—be part of our growth story.
- Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule.
- A one‑month electric vehicle introduction program (plus access to a shared company EV).
Post-Sales Solution Engineer in London employer: ByFounders
Monta is an exceptional employer that fosters a dynamic and innovative work environment, particularly for the Post-Sales Solution Engineer role. With a strong emphasis on ownership, collaboration, and personal growth, employees are empowered to make a real impact in the fast-paced EV charging industry. The company culture is vibrant and supportive, offering unique benefits such as a yearly education budget, flexible working hours, and engaging social activities, making it an attractive place for professionals looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Post-Sales Solution Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Monta's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your API knowledge and be ready to discuss how you've tackled similar challenges in the past. Being able to speak confidently about your experience will set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to showcase your problem-solving skills! Be prepared to share examples of how you've diagnosed and resolved technical issues in previous roles. This is key for a Post-Sales Solution Engineer at Monta.
We think you need these skills to ace Post-Sales Solution Engineer in London
Some tips for your application 🫡
Show Your Passion:When you’re writing your application, let your enthusiasm for the EV charging industry and SaaS shine through. We want to see that you’re genuinely excited about the role and how you can contribute to Monta's mission.
Tailor Your Experience:Make sure to highlight your relevant experience in solution engineering or customer-facing roles. Use specific examples that demonstrate how you've owned customer outcomes and tackled technical challenges—this will resonate with us!
Be Clear and Concise:We appreciate straightforward communication. When describing your skills and experiences, keep it clear and to the point. Avoid jargon unless it’s necessary, and make sure we can easily understand how you can add value to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Monta!
How to prepare for a job interview at ByFounders
✨Know Your APIs Inside Out
As a Post-Sales Solution Engineer, you'll need to be comfortable with APIs. Brush up on REST, webhooks, and authentication flows before your interview. Be ready to discuss how you've used these in past roles and how you can apply them at Monta.
✨Showcase Your Problem-Solving Skills
Monta values those who can diagnose and unblock issues. Prepare examples of how you've identified root causes of technical blockers in previous positions. Highlight your structured thinking and how you’ve turned challenges into actionable solutions.
✨Demonstrate Customer-Centric Thinking
Monta is all about putting the customer first. Think of instances where you've built genuine relationships with clients and helped them achieve their goals. Be ready to explain how you can accelerate customer time-to-value using Monta’s platform.
✨Embrace AI Tools
Familiarise yourself with AI tools like Claude and GitHub Copilot. Discuss how you've used AI to streamline processes or solve problems in your previous roles. Show that you're not just comfortable with technology but also excited about leveraging it to enhance customer experiences.
