At a Glance
- Tasks: Drive customer success for enterprise accounts in Germany and the UK, ensuring renewals and growth.
- Company: Join Monta, a leader in the EV charging ecosystem with a vibrant team culture.
- Benefits: Competitive salary, bonuses, education budget, free lunch, and flexible working hours.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the fast-paced EV industry while growing your career.
- Qualifications: 5+ years in Customer Success or Account Management, fluent in English and German.
The predicted salary is between 56400 - 66000 £ per year.
Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry.
About Monta
Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility. This is a fast-moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us. AI is built into how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully — and to find smart ways to use them to move the work forward. Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon. The best part of Monta is the people — sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver.
We’re looking for a Customer Success Manager to own and grow a portfolio of Monta’s enterprise customers in Germany and the UK. You’ll secure renewals, prevent churn, and drive expansion by delivering measurable outcomes and building trusted executive relationships. This is a high-ownership role for someone who thrives in structured execution and wants to help define Customer Success as a commercial advantage.
This Is What You Will Achieve
- Protect and grow revenue in a portfolio across Germany and the UK through strong renewals discipline, expansion identification, and risk mitigation.
- Improve customer outcomes and adoption by building success plans, guiding onboarding, and increasing product engagement across key workflows.
- Increase customer health and advocacy by running structured QBRs, capturing value, and turning champions into references.
- Drive internal alignment by translating customer needs into clear asks for Product, Support, and Commercial teams, and ensuring follow-through.
What You’ll Do
- Own a portfolio of enterprise accounts in Germany and the UK, acting as the primary post-sale partner.
- Lead onboarding and ongoing success motions, including success plans, enablement, QBRs, and executive stakeholder management.
- Run a rigorous renewal and risk process, including forecasting, early risk detection, and clear mitigation plans.
- Identify and qualify expansion opportunities (upsell and cross-sell), partnering with Sales/RevOrg to execute.
- Partner closely with Support and Product & Engineering to elevate issues, remove blockers, and improve the end-to-end customer experience.
- Maintain accurate account documentation and pipeline notes in our systems, ensuring predictable reporting and handoffs.
- Bring market and customer intelligence from Germany and the UK into internal discussions to inform roadmap, enablement, and commercial decisions.
What We’re Looking For
- 5+ years Experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or a tech-enabled environment, ideally working with mid-market and/or enterprise customers.
- Strong commercial instincts, including renewal ownership and comfort with identifying and progressing expansion opportunities.
- Experience working in E-Mobility is a strong plus.
- Excellent stakeholder management, including the ability to build relationships with both operators and executives.
- Structured, proactive way of working, with strong prioritization and clear written communication.
- Comfort collaborating cross-functionally (Product, Engineering, Support, Sales, Finance) to deliver outcomes.
- Language: Professional fluency in English and German.
- Comfortable using AI productivity tools to move faster and stay organised.
AI Competency
We expect everyone at Monta to use AI tools thoughtfully. For this role, that typically means:
- Drafting customer-facing follow-ups and internal briefs faster, without sacrificing quality.
- Summarising meeting notes and turning them into clear action plans.
- Finding patterns across customer feedback to support prioritisation and better decision-making.
Why Monta
- Impact, not easy mode: your work matters, and you’ll feel it every day.
- Ownership from day one: we don’t micromanage, we expect you to deliver.
- The grind is real: priorities shift, and flexibility is sometimes needed to get things across the finish line. But so are the rewards: impact, growth, and a team that has your back.
- The people are extraordinary: talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure.
What We Offer
- A yearly education budget and extra days off to use it.
- A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.
- Free lunch every day.
- Pension & health coverage to keep you secure for today and tomorrow.
- Paid parental leave to support life’s big moments.
- Warrants program - be part of our growth story.
- Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule.
- A one month electric vehicle introduction program (plus access to a shared company EV).
Customer Success Manager, Germany & UK in London employer: ByFounders
Monta is an exceptional employer that fosters a dynamic and supportive work environment, perfect for those looking to make a significant impact in the EV charging industry. With a strong emphasis on employee growth, Monta offers a yearly education budget, flexible working hours, and a vibrant company culture filled with social events. Employees are empowered to take ownership of their roles, collaborate across teams, and leverage AI tools to enhance productivity, all while enjoying competitive salaries and comprehensive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Germany & UK in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Monta on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Monta's mission and values. Be ready to discuss how your experience aligns with their principles like 'Customer First' and 'Aim for the Moon'. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. Use metrics to back up your achievements – numbers speak volumes in the SaaS world!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the Monta team.
We think you need these skills to ace Customer Success Manager, Germany & UK in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and the EV charging industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about making an impact at Monta.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples of how you’ve driven customer outcomes and built relationships, so don’t hold back on those success stories!
Be Clear and Concise:We appreciate structured communication, so keep your application clear and to the point. Use bullet points where necessary and make it easy for us to see your key achievements and skills that align with the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community from the get-go.
How to prepare for a job interview at ByFounders
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and renewal rates. Monta is all about driving measurable outcomes, so being able to discuss how you've used these metrics in your previous roles will show that you understand the importance of data in customer success.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built relationships with both operators and executives in past roles. Monta values strong stakeholder management, so be ready to share specific instances where you’ve successfully navigated complex relationships to drive customer success.
✨Demonstrate Your AI Savvy
Since Monta expects everyone to use AI tools thoughtfully, come prepared to discuss how you've leveraged AI in your previous roles. Whether it's drafting follow-ups or summarising meeting notes, showing that you're comfortable with technology will set you apart from other candidates.
✨Align with Monta's Principles
Familiarise yourself with Monta's core principles: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon. During the interview, weave these principles into your answers to demonstrate that you not only understand their culture but are also a great fit for their team.
