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- Tasks: Manage key account customers and resolve issues efficiently while travelling across the UK.
- Company: Join BYD, a leader in the commercial vehicle industry with a focus on service excellence.
- Benefits: Competitive pay, pension scheme, 25 days holiday, company car, and team-building events.
- Why this job: Be part of a dynamic team driving growth and profit in a fast-paced environment.
- Qualifications: Experience in aftersales and key account management, with strong commercial awareness.
- Other info: Opportunity for extensive travel and professional development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Regional Aftersales Manager - Commercial Vehicle to join BYD. The role will manage and support key account customers with handling issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth, and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.
Working location: Field based, Scotland
We offer:
- Performance and experience-based competitive remuneration
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- Company phone & SIM provided
- Company car provided
- Car sacrifice scheme
- Department & company wide teambuilding events
Tasks & Typical duties/responsibilities:
- Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
- Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
- Control and implement all technical queries/solutions between the U.K and responsible production sites.
- Control and manage VOR costs within SLA framework agreement.
- Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
- Increase revenue potential for downstream products and initiatives.
- Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
- Budget control for area of responsibility.
- Deputise in the absence of U.K workshop manager.
Required skills, qualifications and experience:
- In depth understanding of aftersales business.
- Competent grasp of the bus and commercial vehicle industry.
- Proven track record in key account management.
- Ability to plan, budget and manage operations in a highly professional manner.
- Vehicle structure, mechanical and electrical knowledge.
- Knowledge of warranty, maintenance, and repair contracts.
- Knowledge of parts process.
- Proficient in general IT applications.
- Business management qualification.
- Engineering qualification.
- Ability to work issues, initiatives, and projects through to completion within critical timescales.
- Ability to prioritise ongoing tasks and apply flexible approach.
- Willingness to travel throughout U.K and abroad where required.
- Eligible to work in the UK.
Regional Aftersales Manager in Stevenage employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager in Stevenage
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. We can help you refine your pitch and boost your confidence before facing the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Regional Aftersales Manager in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your key account management experience and any relevant aftersales knowledge to show us you're the right fit for the Regional Aftersales Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how your customer-centric approach aligns with our ethos at BYD. Don’t forget to mention your willingness to travel, as it’s a big part of the job!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BYD
✨Know Your Stuff
Make sure you brush up on your knowledge of the aftersales business and the commercial vehicle industry. Be ready to discuss specific examples from your past experiences that showcase your understanding of key account management and how you've handled customer issues effectively.
✨Showcase Your Customer-Centric Ethos
During the interview, highlight your passion for service excellence. Share stories that demonstrate how you've gone above and beyond for customers in previous roles. This will show them that you truly value customer satisfaction and are committed to driving growth.
✨Be Ready to Discuss Technical Knowledge
Since the role requires a solid grasp of vehicle structure and mechanical/electrical knowledge, be prepared to answer technical questions. Brush up on warranty, maintenance, and repair contracts, and think of scenarios where you've successfully navigated technical queries.
✨Plan for Travel and Flexibility
As this position involves extensive travel, be ready to discuss your availability and willingness to travel throughout the UK and abroad. Show that you're adaptable and can manage your time effectively while juggling multiple tasks and priorities.
