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- Tasks: Manage key accounts and resolve issues efficiently while travelling across the UK.
- Company: Join BYD, a leader in the commercial vehicle industry with a customer-focused approach.
- Benefits: Competitive pay, pension scheme, 25 days holiday, company car, and team-building events.
- Why this job: Be part of a dynamic team driving service excellence and growth in the automotive sector.
- Qualifications: Experience in aftersales, key account management, and knowledge of commercial vehicles required.
- Other info: Opportunity for professional development and travel within the UK and abroad.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Regional Aftersales Manager - Commercial Vehicle to join BYD. The role will manage and support key account customers with handling issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth, and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.
Working location: Field based, Scotland
We offer:
- Performance and experience-based competitive remuneration
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- Company phone & SIM provided
- Company car provided
- Car sacrifice scheme
- Department & company wide teambuilding events
Tasks & Typical duties/responsibilities:
- Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
- Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
- Control and implement all technical queries/solutions between the U.K and responsible production sites.
- Control and manage VOR costs within SLA framework agreement.
- Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
- Increase revenue potential for downstream products and initiatives.
- Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
- Budget control for area of responsibility.
- Deputise in the absence of U.K workshop manager.
Required skills, qualifications and experience:
- In depth understanding of aftersales business.
- Competent grasp of the bus and commercial vehicle industry.
- Proven track record in key account management.
- Ability to plan, budget and manage operations in a highly professional manner.
- Vehicle structure, mechanical and electrical knowledge.
- Knowledge of warranty, maintenance, and repair contracts.
- Knowledge of parts process.
- Proficient in general IT applications.
- Business management qualification.
- Engineering qualification.
- Ability to work issues, initiatives, and projects through to completion within critical timescales.
- Ability to prioritise ongoing tasks and apply flexible approach.
- Willingness to travel throughout U.K and abroad where required.
- Eligible to work in the UK.
Regional Aftersales Manager in Norwich employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to the commercial vehicle sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Aftersales Manager role.
✨Tip Number 2
Prepare for those interviews by researching BYD and their aftersales processes. We want to show them that you’re not just another candidate; you’re the one who understands their business and is ready to tackle key account management head-on!
✨Tip Number 3
Practice your pitch! You’ll need to convey your experience in managing key accounts and your knowledge of the commercial vehicle industry. We suggest rehearsing with a friend or in front of a mirror to nail that confident delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that job!
We think you need these skills to ace Regional Aftersales Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Regional Aftersales Manager role. Highlight your experience in aftersales and key account management, and don’t forget to showcase your commercial awareness and customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our needs. Be sure to mention your ability to manage issues effectively and drive service excellence.
Showcase Relevant Experience: When filling out your application, focus on your past experiences that relate to the tasks listed in the job description. Whether it’s managing budgets or coordinating service recalls, we want to see how you’ve tackled similar challenges before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at BYD
✨Know Your Stuff
Make sure you have a solid understanding of the aftersales business and the commercial vehicle industry. Brush up on key account management strategies and be ready to discuss your previous experiences in detail. This will show that you're not just interested in the role, but that you truly understand what it entails.
✨Showcase Your Customer-Centric Ethos
Prepare examples that highlight your customer-centric approach. Think about times when you've gone above and beyond for a client or resolved issues effectively. This is crucial for a role that focuses on service excellence and managing key accounts.
✨Be Ready to Discuss Technical Knowledge
Since the role involves handling technical queries and solutions, brush up on your knowledge of vehicle structure, mechanical and electrical systems. Be prepared to discuss how you would manage these aspects in real-world scenarios, as this will demonstrate your competence.
✨Plan for Travel and Flexibility
Given the extensive travel required for this position, be ready to discuss your availability and willingness to travel throughout the UK. Highlight any previous roles where you managed travel effectively, and show that you can adapt to changing schedules and priorities.
