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- Tasks: Manage key accounts and resolve issues efficiently while travelling across the UK.
- Company: Join BYD, a leader in the commercial vehicle industry with a focus on service excellence.
- Benefits: Competitive pay, pension scheme, 25 days holiday, company car, and team-building events.
- Why this job: Be part of a dynamic team driving growth and profit in a fast-paced environment.
- Qualifications: Experience in aftersales and key account management, with strong commercial awareness.
- Other info: Opportunity for extensive travel and professional development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Regional Aftersales Manager - Commercial Vehicle to join BYD. The role will manage and support key account customers with handling issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth, and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.
Working location: Field based, Scotland
We offer:
- Performance and experience-based competitive remuneration
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- Company phone & SIM provided
- Company car provided
- Car sacrifice scheme
- Department & company wide teambuilding events
Tasks & Typical duties/responsibilities:
- Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
- Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
- Control and implement all technical queries/solutions between the U.K and responsible production sites.
- Control and manage VOR costs within SLA framework agreement.
- Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
- Increase revenue potential for downstream products and initiatives.
- Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
- Budget control for area of responsibility.
- Deputise in the absence of U.K workshop manager.
Required skills, qualifications and experience:
- In depth understanding of aftersales business.
- Competent grasp of the bus and commercial vehicle industry.
- Proven track record in key account management.
- Ability to plan, budget and manage operations in a highly professional manner.
- Vehicle structure, mechanical and electrical knowledge.
- Knowledge of warranty, maintenance, and repair contracts.
- Knowledge of parts process.
- Proficient in general IT applications.
- Business management qualification.
- Engineering qualification.
- Ability to work issues, initiatives, and projects through to completion within critical timescales.
- Ability to prioritise ongoing tasks and apply a flexible approach.
- Willingness to travel throughout U.K and abroad where required.
- Eligible to work in the UK.
Regional Aftersales Manager in Manchester employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to the commercial vehicle sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Aftersales Manager role.
✨Tip Number 2
Prepare for those interviews by researching BYD and their aftersales processes. We want to show them that you’re not just another candidate; you’re genuinely interested in their operations and ready to tackle any challenges they throw your way.
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your commercial awareness and customer-centric approach. We suggest rehearsing how you’d handle key account issues or negotiate goodwill matters, so you’re ready to impress when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate sales professionals like you who can drive service excellence and growth.
We think you need these skills to ace Regional Aftersales Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Regional Aftersales Manager role. Highlight your experience in aftersales and key account management, and don’t forget to showcase your commercial awareness and customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our needs. Be sure to mention your ability to manage issues effectively and drive service excellence.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to the tasks mentioned in the job description. Whether it’s managing budgets or coordinating service recalls, make it clear how you’ve successfully handled similar responsibilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BYD
✨Know Your Aftersales Inside Out
Make sure you brush up on your knowledge of the aftersales business, especially in the commercial vehicle sector. Be prepared to discuss specific examples from your past experiences that demonstrate your understanding of key account management and how you've successfully handled customer issues.
✨Showcase Your Customer-Centric Ethos
During the interview, highlight your passion for customer service. Share stories that illustrate how you've gone above and beyond to ensure client satisfaction. This will show that you align with the company's values and are ready to drive service excellence.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've managed technical queries or resolved issues in a timely manner. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach challenges and ensure effective communication with all parties involved.
✨Prepare for Budget and Revenue Discussions
Since the role involves budget control and increasing revenue potential, come prepared with examples of how you've successfully managed budgets or driven sales growth in previous roles. This will showcase your commercial awareness and ability to contribute to the company's financial success.
