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- Tasks: Manage key account customers and resolve issues efficiently while travelling across the UK.
- Company: Join BYD, a leader in the commercial vehicle industry with a focus on service excellence.
- Benefits: Competitive pay, pension scheme, 25 days holiday, company car, and team-building events.
- Why this job: Be part of a dynamic team driving growth and profit in a fast-paced environment.
- Qualifications: Experience in aftersales and key account management, with strong commercial awareness.
- Other info: Opportunity for extensive travel and professional development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Regional Aftersales Manager - Commercial Vehicle to join BYD. The role will manage and support key account customers with handling issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth, and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.
Working location: Field based, Scotland
We offer:
- Performance and experience-based competitive remuneration
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- Company phone & SIM provided
- Company car provided
- Car sacrifice scheme
- Department & company wide teambuilding events
Tasks & Typical duties/responsibilities:
- Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
- Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
- Control and implement all technical queries/solutions between the U.K and responsible production sites.
- Control and manage VOR costs within SLA framework agreement.
- Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
- Increase revenue potential for downstream products and initiatives.
- Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
- Budget control for area of responsibility.
- Deputise in the absence of U.K workshop manager.
Required skills, qualifications and experience:
- In depth understanding of aftersales business.
- Competent grasp of the bus and commercial vehicle industry.
- Proven track record in key account management.
- Ability to plan, budget and manage operations in a highly professional manner.
- Vehicle structure, mechanical and electrical knowledge.
- Knowledge of warranty, maintenance, and repair contracts.
- Knowledge of parts process.
- Proficient in general IT applications.
- Business management qualification.
- Engineering qualification.
- Ability to work issues, initiatives, and projects through to completion within critical timescales.
- Ability to prioritise ongoing tasks and apply flexible approach.
- Willingness to travel throughout U.K and abroad where required.
- Eligible to work in the UK.
Regional Aftersales Manager in Liverpool employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to the commercial vehicle sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Aftersales Manager role.
✨Tip Number 2
Prepare for those interviews by researching BYD and their aftersales processes. We want to show them that you’re not just another candidate; you’re genuinely interested in their operations and ready to tackle any challenges they throw your way.
✨Tip Number 3
Practice your pitch! You’ll need to convey your experience in key account management and your understanding of the bus and commercial vehicle industry. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Regional Aftersales Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight your experience in aftersales and key account management, and don’t forget to showcase your commercial awareness and customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with BYD’s needs. Keep it concise but impactful – we want to see your personality come through!
Showcase Relevant Experience: When filling out your application, make sure to emphasise any relevant experience you have in the bus and commercial vehicle industry. We love seeing a proven track record in key account management, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at BYD
✨Know Your Stuff
Make sure you brush up on your knowledge of the aftersales business and the commercial vehicle industry. Be ready to discuss specific examples from your past experiences that showcase your understanding of key account management and how you've handled customer issues effectively.
✨Showcase Your Customer-Centric Ethos
During the interview, highlight your passion for customer service. Share stories that demonstrate how you've gone above and beyond to ensure client satisfaction, especially in challenging situations. This will show them you're the dynamic professional they're looking for.
✨Prepare for Technical Questions
Given the technical nature of the role, be prepared to answer questions about vehicle structure, mechanical and electrical knowledge. Brush up on warranty, maintenance, and repair contracts, as well as parts processes, so you can speak confidently about these topics.
✨Plan Your Travel Strategy
Since the role requires extensive travel throughout the UK, think about how you would manage your time and logistics effectively. Be ready to discuss your approach to scheduling meetings with key account customers and how you would handle any potential challenges that come with being field-based.
