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- Tasks: Maintain and troubleshoot energy storage systems across the UK while providing top-notch customer support.
- Company: Join BYD, a leader in innovative energy solutions with a focus on sustainability.
- Benefits: Enjoy competitive pay, paid travel, generous holidays, and private healthcare.
- Why this job: Make a real impact in the energy sector while developing your technical skills.
- Qualifications: NVQ Level 3 in electrical/electro-mechanical discipline and previous maintenance experience required.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Engineers required for the entire UK region. BYD is seeking Technical Support Engineer to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK Regional Aftersales Manager. The Technical Support Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on BYD energy storage units across various client locations within the UK.
We offer:
- Competitive salary based on experience and qualification
- All travel time paid (door to door)
- Overtime at 1.5x (including travel time)
- Generous holiday allowance (25 days plus bank holidays)
- Salary sacrifices car scheme
- Private healthcare
- 6% Workplace pension
- Full training, company van (business use only), company phone & sim card, fuel card and laptop will be provided
- Team building events and employee learning opportunities
Tasks & Typical duties/responsibilities:
- Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works
- Responsible for working in a safe manner at all times
- Provide phone support and remote diagnostics to customers
- Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips
- Troubleshoot equipment located at customer sites
- Perform start-up and commissioning services at customer locations (SAT)
- Assist the in-house system engineering group in product development and/or project work
- Provide suggestions based on field experience, to improve the products
- Prepare and perform customer training at BYD as well as at customer facilities (if required)
Essential Requirements:
- NVQ Level 3 or higher equivalent qualification in an electrical/ electro-mechanical discipline
- Previous electrical or multi-skilled maintenance experience
- A current full clean UK driving licence (manual license)
- Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)
- CSCS card is required to work on site
- Right to Work in the UK
Additional Experience (not essential):
- C&G 2391-5 Test & Inspect or equivalent
- BS7671 18th Edition
- Previous HVAC training and F-Gas qualification
- Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols
- Working knowledge of power electronics / inverters / converters / generators / PLCs
- Second language Mandarin/Cantonese/Xiang would be an advantage
Other requirement: This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required.
Energy Storage Technical Support Engineer employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Storage Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to professionals in the energy storage sector on LinkedIn or at industry events. We can’t stress enough how personal connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and troubleshooting skills. We recommend practising common interview questions related to energy storage systems, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. We suggest mentioning something specific from your conversation to make it more personal.
✨Tip Number 4
Apply directly through our website for the best chance of landing that Technical Support Engineer role. We love seeing candidates who take the initiative and show genuine interest in joining our team!
We think you need these skills to ace Energy Storage Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Energy Storage Technical Support Engineer role. Highlight your relevant experience, especially in electrical or multi-skilled maintenance, and any qualifications that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about energy storage and how your skills align with our needs. Don’t forget to mention your ability to troubleshoot and provide excellent customer support.
Show Off Your IT Skills: Since basic IT skills are essential for this role, make sure to mention your proficiency in Word, Excel, and any troubleshooting software. If you have experience with networking or power electronics, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at BYD
✨Know Your Stuff
Make sure you brush up on your knowledge of energy storage systems and the specific technologies used by BYD. Familiarise yourself with common troubleshooting techniques and maintenance practices, as well as any relevant regulations or standards in the industry.
✨Showcase Your Experience
Be ready to discuss your previous electrical or multi-skilled maintenance experience in detail. Prepare examples of how you've successfully handled similar tasks, such as preventative maintenance or troubleshooting, and highlight any relevant qualifications like your NVQ Level 3.
✨Demonstrate Communication Skills
Since this role involves providing phone support and customer training, practice explaining technical concepts in simple terms. Think about how you can convey complex information clearly and effectively, as this will be crucial during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.