Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls, manage complaints, and ensure satisfaction.
- Company: Join a dynamic team in the energy storage industry.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and satisfaction.
- Qualifications: Fluent in native language, English or Chinese; strong communication skills required.
- Other info: Ideal for those passionate about customer service and energy solutions.
The predicted salary is between 30000 - 42000 £ per year.
-
Answer customer phone calls regarding service request, consultations or complaints and then coordinate concerning departments and personnel to handle customer request or reported issues, follow up the handling and provide feedback to customers.
-
Manage the after sales service system, including managing user information, contract information, contract information, customer information, work order information, etc. and handling using problems, etc..
-
Manage customer complaints and liquidated damage issues, including investigating the issues, following up and pushing the handling of customer complaints or liquidated damage issues, updating the progress and reporting to the management, etc..
-
Plan and carry out customer satisfaction surveys.
-
Collect and process quality issue data.
-
Other assignments, such as collecting project data, product data, etc..
-
Able to speak official native language fluently and can use English or Chinese to communicate with Chinese colleagues based in China.
-
Strong communication skills and good at grasping customers’ requirements and smoothing disgruntled customers.
-
Gentle personality, emotional stability and good patience.
-
Preferably familiar with BESS products and enthusiastic about the energy storage industry.
-
Clear mind, quick thinking and a good sense of service.
-
Strong sense of responsibility and good team spirit.
Complaint Commissioner-UK employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Commissioner-UK
✨Tip Number 1
Familiarize yourself with BESS products and the energy storage industry. This knowledge will not only help you understand customer complaints better but also demonstrate your enthusiasm for the field during the interview.
✨Tip Number 2
Practice your communication skills, especially in English and Chinese. Being able to switch between languages smoothly will be a huge asset when dealing with colleagues and customers from different backgrounds.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Highlight your ability to remain calm and patient while resolving issues, as this aligns perfectly with the gentle personality and emotional stability they are looking for.
✨Tip Number 4
Showcase your team spirit and sense of responsibility. Be ready to discuss how you collaborate with others to ensure customer satisfaction and how you follow up on issues to keep everyone informed.
We think you need these skills to ace Complaint Commissioner-UK
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaint Commissioner position. Understand the key responsibilities, such as managing customer complaints and conducting satisfaction surveys, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or complaint management. Provide specific examples of how you've successfully handled customer issues or improved satisfaction in past roles.
Showcase Communication Skills: Since strong communication skills are crucial for this role, make sure to demonstrate your ability to communicate effectively in both English and Chinese. Mention any relevant experiences where you successfully navigated language barriers or resolved conflicts.
Express Enthusiasm for the Industry: Convey your passion for the energy storage industry and familiarity with BESS products in your application. This will show that you are not only qualified but also genuinely interested in the field.
How to prepare for a job interview at BYD
✨Showcase Your Communication Skills
Since the role requires strong communication skills, be prepared to demonstrate how you effectively handle customer inquiries and complaints. Share specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Familiarize Yourself with BESS Products
Make sure to research BESS products and the energy storage industry before the interview. Being knowledgeable about the products will not only show your enthusiasm but also help you answer questions more confidently.
✨Demonstrate Emotional Stability and Patience
The job requires a gentle personality and emotional stability. Be ready to discuss situations where you maintained composure under pressure or dealt with difficult customers. This will highlight your suitability for managing complaints effectively.
✨Prepare for Customer Satisfaction Surveys
Since planning and carrying out customer satisfaction surveys is part of the role, think about how you would approach this task. Be ready to discuss any experience you have in collecting and analyzing feedback, as well as how you would use that data to improve service.
