At a Glance
- Tasks: Support customers with after-sales service, troubleshooting, and managing spare parts.
- Company: Join BYD, a global leader in sustainable energy solutions.
- Benefits: Enjoy competitive salary, world-class training, and a friendly work environment.
- Other info: Opportunity for travel and career growth in a dynamic industry.
- Why this job: Make a difference in green technology while building lasting customer relationships.
- Qualifications: Degree in relevant fields; experience in automotive or after-sales is a plus.
The predicted salary is between 29700 - 36300 £ per year.
Work Place: London, UK
Business Department: Battery Division - After Sales Center - UK Team
Your Tasks:
- Collaborate with customer quality departments or related teams to confirm the after-sales service process, including fault reporting, troubleshooting (returns and replacements, repairs, and claims), as well as spare parts management.
- Work with customer quality departments or related teams to review and finalize after-sales contract terms, documentation, and related agreements.
- Promptly address customer complaints and regularly summarize fault data to identify failure trends.
- In the event of major customer complaints, organise relevant personnel for a review and confirm the resolution.
- Oversee the planning of after-sales service points, including resident staff allocation and on-site business guidance.
- Maintain regular communication with customers and manage long-term customer relationships to ensure satisfaction and loyalty.
- Collect and organise product technical data and lead the organisation and delivery of various after-sales technical training sessions.
Your Profile:
- A full-time undergraduate degree or higher; candidates in foreign languages, engineering, or related fields are preferred.
- Experience in automotive, automotive parts, power battery processes, quality control, or after-sales service is a plus.
- Proficient in English, with the ability to use the language effectively in a professional setting. Chinese language is a plus.
- Willingness to travel moderately as required by business needs for each project.
We offer:
- World-leading vocational training
- An attractive salary structure
- Pleasant working environment
We sincerely welcome you who have the same vision to join BYD to create the prospects of the industry and build a green home together.
After Sales Service Specialist in City of London employer: BYD
Snows Motor Group is an exceptional employer located in the vibrant Chichester region, offering a dynamic work environment where employees are encouraged to grow and succeed. With a competitive salary structure, uncapped commission potential, and comprehensive training, we prioritise employee development and satisfaction. Our supportive culture, combined with generous benefits such as additional holiday entitlement and a contributory pension scheme, makes Snows a rewarding place to build a career in sales.
