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- Tasks: Manage key account customers and resolve issues efficiently while travelling across the UK.
- Company: Join BYD, a leader in the commercial vehicle industry with a focus on service excellence.
- Benefits: Competitive pay, pension scheme, 25 days holiday, company car, and team-building events.
- Why this job: Be part of a dynamic team driving growth and profit in a fast-paced environment.
- Qualifications: Experience in aftersales, key account management, and knowledge of commercial vehicles required.
- Other info: Opportunity for professional development and to make a real impact in the industry.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Regional Aftersales Manager - Commercial Vehicle to join BYD. The role will manage and support key account customers with handling issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth, and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.
Working location: Field based, Scotland
We offer:
- Performance and experience-based competitive remuneration
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- Company phone & SIM provided
- Company car provided
- Car sacrifice scheme
- Department & company wide teambuilding events
Tasks & Typical duties/responsibilities:
- Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
- Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
- Control and implement all technical queries/solutions between the U.K and responsible production sites.
- Control and manage VOR costs within SLA framework agreement.
- Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
- Increase revenue potential for downstream products and initiatives.
- Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
- Budget control for area of responsibility.
- Deputise in the absence of U.K workshop manager.
Required skills, qualifications and experience:
- In depth understanding of aftersales business.
- Competent grasp of the bus and commercial vehicle industry.
- Proven track record in key account management.
- Ability to plan, budget and manage operations in a highly professional manner.
- Vehicle structure, mechanical and electrical knowledge.
- Knowledge of warranty, maintenance, and repair contracts.
- Knowledge of parts process.
- Proficient in general IT applications.
- Business management qualification.
- Engineering qualification.
- Ability to work issues, initiatives, and projects through to completion within critical timescales.
- Ability to prioritise ongoing tasks and apply a flexible approach.
- Willingness to travel throughout U.K and abroad where required.
- Eligible to work in the UK.
Regional Aftersales Manager in Cardiff employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales processes. Show them you’re not just another candidate; demonstrate your passion for service excellence and how you can drive growth.
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Regional Aftersales Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight your experience in aftersales and key account management, and don’t forget to showcase your commercial awareness and customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with BYD's mission. Keep it concise but impactful – we want to see your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the tasks mentioned in the job description. Whether it’s managing budgets or coordinating service recalls, make sure we can see how you’ve excelled in similar situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BYD
✨Know Your Stuff
Make sure you brush up on your knowledge of the aftersales business and the commercial vehicle industry. Be ready to discuss specific examples from your past experiences that showcase your understanding of key account management and how you've handled customer issues effectively.
✨Showcase Your Customer-Centric Ethos
During the interview, highlight your passion for service excellence. Share stories that demonstrate how you've gone above and beyond for customers in previous roles. This will show that you truly value a customer-centric approach, which is crucial for this position.
✨Prepare for Technical Questions
Given the technical nature of the role, be prepared to answer questions related to vehicle structure, mechanical and electrical knowledge. Brush up on warranty, maintenance, and repair contracts, as well as parts processes, so you can speak confidently about these topics.
✨Plan Your Travel Strategy
Since the role requires extensive travel throughout the UK, think about how you would manage your time and logistics effectively. Be ready to discuss your approach to scheduling meetings with key account customers and how you would handle any challenges that arise during your travels.
