Regional Aftersales Manager in Bournemouth

We are looking for a Regional Aftersales Manager - Commercial Vehicle to join BYD. The role will manage and support key account customers with handling issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth, and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.

Working location: Field based, Scotland

We offer:

• Performance and experience-based competitive remuneration
• Scottish Widow workplace pension
• 25 days paid holidays + public holidays
• Company phone & SIM provided
• Company car provided
• Car sacrifice scheme
• Department & company wide teambuilding events

Tasks & Typical duties/responsibilities:

• Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
• Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
• Control and implement all technical queries/solutions between the U.K and responsible production sites.
• Control and manage VOR costs within SLA framework agreement.
• Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
• Increase revenue potential for downstream products and initiatives.
• Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
• Budget control for area of responsibility.
• Deputise in the absence of U.K workshop manager.

Required skills, qualifications and experience:

• In depth understanding of aftersales business.
• Competent grasp of the bus and commercial vehicle industry.
• Proven track record in key account management.
• Ability to plan, budget and manage operations in a highly professional manner.
• Vehicle structure, mechanical and electrical knowledge.
• Knowledge of warranty, maintenance, and repair contracts.
• Knowledge of parts process.
• Proficient in general IT applications.
• Business management qualification.
• Engineering qualification.
• Ability to work issues, initiatives, and projects through to completion within critical timescales.
• Ability to prioritise ongoing tasks and apply flexible approach.
• Willingness to travel throughout U.K and abroad where required.
• Eligible to work in the UK.