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- Tasks: Manage key account customers and resolve issues efficiently while travelling across the UK.
- Company: Join BYD, a leader in the commercial vehicle industry with a focus on service excellence.
- Benefits: Competitive pay, pension scheme, 25 days holiday, company car, and team-building events.
- Why this job: Be part of a dynamic team driving growth and profit in a fast-paced environment.
- Qualifications: Experience in aftersales, key account management, and knowledge of commercial vehicles required.
- Other info: Opportunity for professional development and to make a real impact in the industry.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Regional Aftersales Manager - Commercial Vehicle to join BYD. The role will manage and support key account customers with handling issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer-centric ethos to drive service excellence, growth, and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.
Working location: Field based, Scotland
We offer:
- Performance and experience-based competitive remuneration
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- Company phone & SIM provided
- Company car provided
- Car sacrifice scheme
- Department & company wide teambuilding events
Tasks & Typical duties/responsibilities:
- Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
- Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
- Control and implement all technical queries/solutions between the U.K and responsible production sites.
- Control and manage VOR costs within SLA framework agreement.
- Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
- Increase revenue potential for downstream products and initiatives.
- Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
- Budget control for area of responsibility.
- Deputise in the absence of U.K workshop manager.
Required skills, qualifications and experience:
- In depth understanding of aftersales business.
- Competent grasp of the bus and commercial vehicle industry.
- Proven track record in key account management.
- Ability to plan, budget and manage operations in a highly professional manner.
- Vehicle structure, mechanical and electrical knowledge.
- Knowledge of warranty, maintenance, and repair contracts.
- Knowledge of parts process.
- Proficient in general IT applications.
- Business management qualification.
- Engineering qualification.
- Ability to work issues, initiatives, and projects through to completion within critical timescales.
- Ability to prioritise ongoing tasks and apply flexible approach.
- Willingness to travel throughout U.K and abroad where required.
- Eligible to work in the UK.
Regional Aftersales Manager in Basildon employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to the commercial vehicle sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Aftersales Manager role.
✨Tip Number 2
Prepare for those interviews by researching BYD and understanding their aftersales processes. We want you to show off your knowledge about the company and how you can contribute to their growth and service excellence.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in key account management and how you’ve handled customer issues in the past. We need to see that passion and dynamic approach shining through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can bring your skills to the table and drive success in this role.
We think you need these skills to ace Regional Aftersales Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Regional Aftersales Manager role. Highlight your experience in aftersales and key account management, and don’t forget to showcase your commercial awareness and customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our needs. Be sure to mention your ability to manage issues effectively and drive service excellence.
Showcase Relevant Experience: When filling out your application, focus on your past experiences that relate to the tasks mentioned in the job description. Whether it’s managing budgets or coordinating service recalls, we want to see how you’ve tackled similar challenges before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at BYD
✨Know Your Stuff
Make sure you brush up on your knowledge of the aftersales business and the commercial vehicle industry. Be ready to discuss specific examples from your past experiences that showcase your understanding of key account management and how you've handled customer issues effectively.
✨Showcase Your Customer-Centric Ethos
During the interview, highlight your passion for service excellence. Share stories that demonstrate your ability to put customers first and how you've successfully navigated challenges to ensure their satisfaction. This will resonate well with the company's focus on a customer-centric approach.
✨Be Ready to Discuss Technical Knowledge
Since the role requires a solid grasp of vehicle structure and mechanical/electrical knowledge, be prepared to answer technical questions. Brush up on relevant topics and think of scenarios where you've applied this knowledge to solve problems or improve processes.
✨Plan for Travel and Flexibility
Given the extensive travel required for this position, express your willingness and readiness to travel throughout the UK. Share any previous experiences where you've managed travel effectively while balancing work commitments, showcasing your organisational skills and flexibility.
