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- Tasks: Support aftersales technical activities, focusing on defect tracking and process optimisation.
- Company: Join a forward-thinking company leading the transition to zero emissions transportation.
- Benefits: Enjoy competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Be part of a mission-driven team improving vehicle technology and customer service.
- Qualifications: Bachelor's degree in engineering or related field; hands-on vehicle systems knowledge required.
- Other info: Willingness to travel for onsite support is essential.
The predicted salary is between 36000 - 60000 £ per year.
Working Location: Hounslow, London
About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.
Key responsibilities:
- Provide hands-on support during vehicle fault investigations, both remotely and onsite
- Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams
- Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries)
- Develop and update technical SOPs and service workflows
- Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides
- Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management
- Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication
- Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery
Your profile:
- Bachelor's degree or equivalent in an engineering-related discipline
- Working proficiency in English (company language); Mandarin preferred but not mandatory
- Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety)
- Skilled in technical writing and documentation management
- Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred
- Self-motivated, curious, and capable of working independently with minimal supervision
- Willingness to travel for onsite customer or field team support
- Has right-to-work in the UK
We offer:
- Performance and experience based competitive remuneration
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy
Aftersales Technical Operations Engineer employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Operations Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in EV technologies and vehicle systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals in the automotive and engineering sectors, especially those involved in aftersales support. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your technical writing skills. Since the role involves drafting and editing technical documentation, being able to communicate complex information clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your proficiency in data tools like Excel and Power BI by preparing examples of how you've used them in past roles. Being able to discuss your experience with these tools can highlight your analytical skills.
We think you need these skills to ace Aftersales Technical Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales technical support, vehicle systems, and technical writing. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities listed, such as managing technical defects or creating operational dashboards.
Showcase Technical Skills: Emphasise your proficiency in data tools like Excel and Power BI, as well as any coding skills in Python or SQL. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an Aftersales Technical Operations Engineer.
How to prepare for a job interview at BYD
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of vehicle systems, especially mechanical components and EV technologies. Be prepared to discuss specific examples from your experience that demonstrate your hands-on skills in fault investigations and defect tracking.
✨Highlight Your Documentation Skills
Since the role involves creating and maintaining technical documentation, be ready to showcase your technical writing abilities. Bring samples of previous work or be prepared to discuss how you approach drafting service bulletins and troubleshooting guides.
✨Demonstrate Data Proficiency
Familiarise yourself with data tools like Excel, Power BI, and MySQL. During the interview, mention any relevant projects where you've used these tools to manage data or create operational dashboards, as this will show your capability in process optimisation.
✨Emphasise Collaboration Skills
The role requires cross-functional collaboration, so be prepared to discuss how you've worked with different teams in the past. Share examples of how you’ve successfully coordinated with engineering, sales, or customer teams to enhance service delivery.
