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- Tasks: Support aftersales technical activities, focusing on defect tracking and process optimisation.
- Company: Join a forward-thinking company leading the transition to Zero Emissions transportation.
- Benefits: Enjoy competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Be part of a mission-driven team improving vehicle technology and sustainability.
- Qualifications: Bachelor's degree in engineering or related field; hands-on vehicle systems knowledge required.
- Other info: Opportunity for travel and collaboration across various teams.
The predicted salary is between 36000 - 60000 £ per year.
Working Location: Hounslow, London
About the role:
The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.
Key responsibilities:
- Provide hands-on support during vehicle fault investigations, both remotely and onsite
- Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams
- Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries)
- Develop and update technical SOPs and service workflows
- Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides
- Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management
- Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication
- Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery
Your profile:
- Bachelor's degree or equivalent in an engineering-related discipline
- Working proficiency in English (company language); Mandarin preferred but not mandatory
- Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety)
- Skilled in technical writing and documentation management
- Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred
- Self-motivated, curious, and capable of working independently with minimal supervision
- Willingness to travel for onsite customer or field team support
- Has right-to-work in the UK
We offer:
- Performance and experience based competitive remuneration
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events.
An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
Aftersales Technical Operations Engineer employer: BYD
Contact Detail:
BYD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Operations Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in EV technologies and vehicle systems. Understanding the mechanical components and how they integrate with electric systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your technical writing skills. Since the role involves drafting service bulletins and troubleshooting guides, being able to communicate complex information clearly will be crucial.
✨Tip Number 3
Get comfortable with data analysis tools like Excel and Power BI. Being proficient in these tools will help you create operational dashboards and reports, which are key responsibilities of the role.
✨Tip Number 4
Network with professionals in the automotive and engineering sectors. Engaging with others in the field can provide insights into the company culture and expectations, making you a more informed candidate.
We think you need these skills to ace Aftersales Technical Operations Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the specific tasks of the Aftersales Technical Operations Engineer.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with vehicle systems and technical writing. Provide examples of past projects or roles where you managed defect tracking or created technical documentation.
Showcase Technical Skills: Make sure to mention your proficiency in data tools like Excel, Power BI, and MySQL. If you have coding skills in Python or SQL, include these as well, as they are preferred for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of the company's mission towards Zero Emissions transportation. Connect your personal values with the company's goals.
How to prepare for a job interview at BYD
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of vehicle systems, especially mechanical components and EV technologies. Be prepared to discuss specific examples from your experience that demonstrate your hands-on skills in fault investigations.
✨Highlight Your Documentation Skills
Since the role involves creating and maintaining technical documentation, be ready to showcase your technical writing abilities. Bring samples of previous work or discuss how you've successfully managed documentation in past roles.
✨Demonstrate Data Proficiency
Familiarise yourself with data tools like Excel and Power BI, as well as any coding skills you have in Python or SQL. Be prepared to discuss how you've used these tools to optimise processes or track defects in previous positions.
✨Emphasise Collaboration Experience
This role requires cross-functional collaboration, so think of examples where you've worked effectively with engineering, sales, or customer teams. Highlight your communication skills and ability to coordinate efforts across different functions.
