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For Companies At a Glance
- Tasks: Handle customer calls, manage complaints, and ensure satisfaction.
- Company: Join a dynamic team in the energy storage industry.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and satisfaction.
- Qualifications: Fluent in native language; English or Chinese skills preferred; strong communication skills required.
- Other info: Ideal for those passionate about customer service and the energy sector.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities:
- Answer customer phone calls regarding service request, consultations or complaints and then coordinate concerning departments and personnel to handle customer request or reported issues, follow up the handling and provide feedback to customers;
- Manage the after sales service system, including managing user information, contract information, contract information, customer information, work order information, etc. and handling using problems, etc.;
- Manage customer complaints and liquidated damage issues, including investigating the issues, following up and pushing the handling of customer complaints or liquidated damage issues, updating the progress and reporting to the management, etc.;
- Plan and carry out customer satisfaction surveys;
- Collect and process quality issue data;
- Other assignments, such as collecting project data, product data, etc.
Qualifications:
- Able to speak official native language fluently and can use English or Chinese to communicate with Chinese colleagues based in China;
- Strong communication skills and good at grasping customers’ requirements and smoothing disgruntled customers;
- Gentle personality, emotional stability and good patience;
- Preferably familiar with BESS products and enthusiastic about the energy storage industry;
- Clear mind, quick thinking and a good sense of service;
- Strong sense of responsibility and good team spirit.
Complaints Commissioner employer: BYD UK
Contact Detail:
BYD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Commissioner
✨Tip Number 1
Familiarize yourself with BESS products and the energy storage industry. This knowledge will not only help you understand customer complaints better but also demonstrate your enthusiasm for the field during the interview.
✨Tip Number 2
Practice your communication skills, especially in both your native language and English or Chinese. Being able to switch between languages smoothly can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints in the past. Highlight your ability to remain calm and patient, as well as your problem-solving skills.
✨Tip Number 4
Showcase your team spirit and sense of responsibility. Be ready to discuss how you collaborate with others to resolve issues and improve customer satisfaction.
We think you need these skills to ace Complaints Commissioner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Commissioner position. Understand the responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, complaint management, and communication skills. Use specific examples that demonstrate your ability to handle customer issues effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and the energy storage industry. Mention your fluency in the required languages and provide examples of how you've successfully managed customer complaints in the past.
Highlight Soft Skills: Emphasize your soft skills such as patience, emotional stability, and strong communication abilities. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at BYD UK
✨Showcase Your Communication Skills
Since the role requires strong communication skills, be prepared to demonstrate your ability to articulate thoughts clearly. Practice answering common interview questions in a way that highlights your ability to understand and address customer needs.
✨Demonstrate Emotional Stability
Given the importance of patience and emotional stability in handling complaints, share examples from your past experiences where you successfully managed difficult situations with disgruntled customers. This will show your potential employer that you can remain calm under pressure.
✨Familiarize Yourself with BESS Products
If you have experience or knowledge about BESS products, make sure to mention it during the interview. If not, do some research beforehand to show your enthusiasm for the energy storage industry and your willingness to learn.
✨Prepare for Customer Satisfaction Surveys
Since planning and carrying out customer satisfaction surveys is part of the job, think of ways you could approach this task. Be ready to discuss any relevant experience you have in collecting and processing feedback, as well as how you would use that data to improve service.
