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- Tasks: Process warranty claims and manage payments while ensuring compliance with policies.
- Company: Join BYD UK, a leader in the commercial vehicle sector.
- Benefits: Competitive pay, pension scheme, 25 days holiday, and free parking.
- Why this job: Be part of a dynamic team making a real difference in aftersales service.
- Qualifications: 4 years experience in after-sales service and strong organisational skills.
- Other info: Enjoy a supportive work environment with opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
About the role: We are looking for a full-time Warranty Specialist to join the Aftersales Commercial Vehicle team at BYD UK, Hounslow, London area. The successful candidate will be responsible for processing and reviewing warranty claims, managing warranty payments. The role will also manage warranty parts returns, and conduct audits to ensure compliance with warranty policies.
Working location: Hounslow, London
Key responsibilities:
- Submit accurate warranty and goodwill claims on a daily and weekly basis.
- Monitor daily and weekly reports.
- Resubmit all rejected claims promptly.
- Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency.
- Maintain records of warranty submissions and customer contribution towards goodwill claims.
- Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request.
- Follow up on payment of outstanding claims, processing service provider invoices.
- Verify criteria required by factory.
- Undertake other tasks as requested by the Aftersales Managers.
Skills and requirements:
- Minimum 4 years of relevant work experience; familiarity with after-sales service.
- Proficient in using office software (e.g., Microsoft Office suite).
- Ability to use own initiative and multi-task.
- Possess exceptional organisational skills.
- Team player.
- Personable approach, with a polite and courteous manner.
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Has right-to-work in the UK.
We offer:
- Performance and experience-based competitive remuneration.
- Scottish Widow workplace pension.
- 25 days paid holidays + public holidays.
- On-site free parking.
- Commute allowance.
- Car sacrifice scheme.
Warranty Specialist - Commercial Vehicle employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Specialist - Commercial Vehicle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their warranty processes and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your relevant experience and how it relates to managing warranty claims effectively.
✨Tip Number 4
Apply through our website for the best chance of landing that Warranty Specialist role. It shows you're serious about joining the team and helps us keep track of your application easily!
We think you need these skills to ace Warranty Specialist - Commercial Vehicle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Specialist role. Highlight your relevant experience in after-sales service and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Organisational Skills: Since the role requires exceptional organisational skills, make sure to mention any experiences where you've successfully managed multiple tasks or projects. We love seeing how you can juggle responsibilities while keeping everything on track!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at BYD Europe
✨Know Your Warranty Stuff
Make sure you brush up on warranty processes and policies before the interview. Familiarise yourself with common warranty claims and how they’re processed, as well as any specific practices at BYD UK. This will show that you’re not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Organisational Skills
Since the role requires exceptional organisational skills, be ready to share examples of how you've managed multiple tasks or projects in the past. Think of specific situations where your ability to prioritise and keep records helped you succeed, and be prepared to discuss them.
✨Be a Team Player
The job involves liaising with various departments, so highlight your teamwork experience. Share stories that demonstrate your ability to collaborate effectively with others, especially in high-pressure situations. This will help convey that you can fit into their team seamlessly.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company culture, the team you'll be working with, or specifics about the warranty processes. It shows you're genuinely interested and engaged, which is always a plus!
