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- Tasks: Join our team as a Warranty Specialist, processing claims and supporting dealer training.
- Company: BYD UK is leading the charge towards a zero-emission future in transportation.
- Benefits: Enjoy competitive pay, 25 days holiday, free parking, and team-building events.
- Why this job: Be part of a mission-driven company making a positive impact on the environment.
- Qualifications: You need an associate degree and 4 years of relevant experience; strong communication skills are essential.
- Other info: This role is based in Uxbridge, London, and requires the right to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a full-time Warranty Specialist to join the passenger cars team at BYD UK, Uxbridge, London area. The successful candidate will be responsible for processing and reviewing warranty claims, handling dealer system inquiries, and managing warranty payments. The role will also support system improvements, provide dealer training, manage warranty parts returns, and conduct audits to ensure compliance with warranty policies.
Key responsibilities:
- Review warranty claim reviews for right-hand drive markets in Europe, including the UK, Ireland, Malta, and Cyprus.
- Collaborate with the finance team to manage warranty settlement processes and process monthly warranty payments.
- Handle and respond to daily DMS system inquiries from dealers, ensuring timely issue resolution.
- Collect and analyze aftersales system improvement requests from the UK market, communicate requirements to the HQ DMS product team, and track the launch of new features.
- Deliver onsite warranty training to dealers, ensuring compliance with BYD's warranty policies, procedures, and systems.
- Manage the return process for warranty parts, ensuring proper tracking and handling.
- Conduct annual warranty audits to ensure adherence to warranty policies and compliance with regulatory standards.
Skills and requirements:
- Associate degree or above in any field.
- Minimum 4 years of relevant work experience; familiarity with after-sales service processes is preferred.
- Proficient in English, both written and spoken, able to communicate seamlessly with the local team and customers.
- Strong communication skills, able to interact effectively with personnel at all levels.
- Proficient in using office software (e.g., Microsoft Office suite).
- Excellent organizational and coordination skills, able to handle multiple tasks efficiently.
- Detail-oriented and responsible, with a strong attention to detail.
- Team player, capable of adapting to a multicultural work environment.
- Problem-solving skills, able to work effectively under pressure.
- Basic knowledge of financial management is an advantage.
- Has right-to-work in the UK.
We offer:
- Performance and experience-based competitive remuneration;
- Scottish Widow workplace pension;
- 25 days paid holidays + public holidays;
- On-site free parking;
- Commute allowance;
- Department & company wide teambuilding events;
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Warranty Specialist employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Specialist
✨Tip Number 1
Familiarise yourself with the warranty processes specific to the automotive industry, especially in right-hand drive markets. Understanding the nuances of warranty claims and compliance will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the automotive after-sales service sector. Engaging with others in the field can provide insights into best practices and may even lead to referrals that could help you land the job.
✨Tip Number 3
Brush up on your problem-solving skills, as this role requires effective handling of dealer inquiries and warranty issues. Consider scenarios where you successfully resolved similar challenges in past roles to discuss during interviews.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will show your potential employer that you can handle the demands of the Warranty Specialist role effectively.
We think you need these skills to ace Warranty Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in warranty claims processing and after-sales service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company’s mission. Mention specific experiences that align with the responsibilities of the Warranty Specialist position.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and problem-solving abilities in your application. These are crucial for handling dealer inquiries and managing warranty processes.
Showcase Your Team Player Attitude: In your application, provide examples of how you have successfully collaborated with teams in multicultural environments. This will demonstrate your ability to adapt and work effectively within BYD's diverse team.
How to prepare for a job interview at BYD Europe
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Warranty Specialist. Familiarise yourself with warranty claims processes, dealer system inquiries, and compliance audits. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare to discuss your relevant work experience, especially in after-sales service processes. Highlight specific examples where you've successfully managed warranty claims or improved systems. This will show that you have the practical skills needed for the job.
✨Demonstrate Communication Skills
As the role requires strong communication skills, be ready to showcase how you've effectively interacted with various stakeholders in previous positions. Practice articulating your thoughts clearly and concisely, as this will be crucial during the interview.
✨Align with Company Values
Research BYD UK's mission and values, particularly their focus on zero-emission transportation. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals. This will show your genuine interest in the company and its purpose.
