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For Companies At a Glance
- Tasks: Lead aftersales operations, enhance customer satisfaction, and drive growth in our passenger car team.
- Company: Join BYD UK, a leader in green energy and electric vehicles.
- Benefits: Competitive pay, generous holidays, pension scheme, and exciting team events.
- Why this job: Be part of the transition to zero emissions and make a real impact.
- Qualifications: 8+ years in automotive aftersales with strong leadership and analytical skills.
- Other info: Dynamic role with opportunities for professional growth in a fast-evolving industry.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Aftersales Operations Manager - Passenger Cars role at BYD EUROPE.
About The Role
BYD UK is seeking a dynamic and experienced Aftersales Operations Manager to join our passenger car team at BYD UK. The successful candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, improve service quality, and drive growth in our aftersales business.
Working Location: Uxbridge, London
Main Responsibilities:
- Manage day-to-day operations ensuring that all operational KPIs are achieved.
- Carry out regular meetings with the regional service managers to discuss progress at each of their BYD sites, reviewing action plans and setting targets.
- Action all partner and customer complaints in a timely and efficient manner working with the customer care teams.
- Work with sales to ensure that support is offered and any projects are aligned with aftersales.
- Manage TIS cases with the technical and regional service managers ensuring that all cases are closed within 3 days.
- Understand operational needs, coordinate tailored support, and drive consistent, high-quality service delivery across markets.
- Hold regular meetings with the fleet manager ensuring we are offering high level support and have a robust process in place for all our fleet and lease partners.
- Attend partner meetings as requested by the head of aftersales.
- Ensure that monthly and weekly performance reports are generated to the aftersales teams highlighting and agreeing key actions with the team.
- Drive and develop partners' service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner's continuous service level improvement.
- Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan.
- Be responsible for the after-sales projects development, execution and assessment.
- Secure the quality of our service network by timely training, tooling and other supportive materials.
- Coordinate with Customer Service team to achieve customer satisfaction goals.
Ideal Candidate Profile:
- Bachelor or master's degree in Business, Engineering, or related field.
- Minimum 8 years of experience in automotive aftersales (OEM), with at least 5 years in a senior management role.
- Proven track record in developing and implementing successful aftersales strategies in the UK market.
- Strong understanding of the UK automotive market, particularly in electric vehicles.
- Experience in managing and developing retailer networks and trade parts businesses.
- Knowledge of body shop operations and management.
- Excellent leadership and team management skills, with experience in managing diverse teams.
- Outstanding communication and interpersonal skills.
- Analytical mindset with strong problem-solving abilities.
- Proficiency in data analysis and financial management.
- Experience with CRM systems and digital tools for aftersales management.
Benefits:
- Performance and experience-based competitive remuneration.
- 25 holidays + public holidays.
- Scottish Widow workplace pension.
- Commute allowance.
- Salary sacrifice car scheme.
- Department & company wide team-building events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
About BYD UK
BYD UK is the UK distributor of BYD Company Ltd, a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks.
Aftersales Operations Manager - Passenger Cars in Uxbridge employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Operations Manager - Passenger Cars in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to aftersales. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching BYD UK and their aftersales operations. Understand their values, recent projects, and challenges in the electric vehicle market. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Aftersales Operations Manager role. Highlight your achievements in improving service quality and customer satisfaction – this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BYD UK and contributing to the exciting transition to zero emissions transportation.
We think you need these skills to ace Aftersales Operations Manager - Passenger Cars in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Operations Manager role. Highlight your experience in automotive aftersales and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at BYD UK. Share specific examples of your past successes in improving service quality and customer satisfaction, as these are key aspects of the job.
Showcase Your Leadership Skills: Since this role involves managing diverse teams, make sure to highlight your leadership experience. We love to see how you've motivated teams and driven performance in previous roles, so don’t hold back on those examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our mission at BYD UK!
How to prepare for a job interview at BYD Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales sector, especially in electric vehicles. Understand BYD's position in the market and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As an Aftersales Operations Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully managed teams and improved service quality in previous roles. Be ready to discuss specific strategies you've implemented.
✨Be Data Savvy
Since the role involves performance reports and KPIs, come prepared to talk about your experience with data analysis and financial management. Highlight any tools or systems you've used to track performance and drive improvements.
✨Communicate Effectively
Outstanding communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would handle partner and customer complaints, and be ready to share your approach to ensuring customer satisfaction.
