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- Tasks: Provide top-notch technical support for passenger cars and enhance customer satisfaction.
- Company: Join a forward-thinking company focused on zero-emission transportation and environmental sustainability.
- Benefits: Enjoy competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Be part of a mission-driven team making a positive impact on the environment.
- Qualifications: Bachelor's degree, 2+ years experience, fluent in English; Mandarin or other languages are a plus.
- Other info: Frequent travel across Europe and to China is required.
The predicted salary is between 36000 - 60000 £ per year.
About the role
The Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.
Working location: Uxbridge, Hounslow, London
Responsibilities:
- Responsible for the regional technical support in the UK, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
- Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
- Organise and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
- Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
- Development and release the technical notice, typical technical repair cases;
- Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
- Instant respond for special event management;
- Other works assigned from line manager.
Requirements:
- Bachelor degree or above, more than 2 years’ relevant experience, fluent English. Mandarin speaking or other European language is a plus;
- Strong cross culture communication skills and cross-function coordination ability;
- Ability to work under pressure and to strict deadlines in a dynamic environment;
- NEV Technical background is preferable;
- Willingness to frequent trip in Europe and travel to China.
We offer:
- Performance and experience based competitive remuneration;
- 25 holidays + public holidays;
- Scottish Widow workplace pension;
- Commute allowance;
- Salary sacrifice car scheme;
- Department & company wide teambuilding events.
An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Technical Support Engineer - Passenger Cars employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Passenger Cars
✨Tip Number 1
Familiarise yourself with the latest trends in zero-emission transportation and NEV technology. This knowledge will not only help you understand the company's mission but also demonstrate your commitment to their goals during interviews.
✨Tip Number 2
Network with professionals in the automotive and technical support sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role and company culture.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experience where you successfully resolved technical issues under pressure. This will showcase your problem-solving skills and ability to work in a dynamic environment.
✨Tip Number 4
If you speak Mandarin or another European language, be ready to highlight this skill during your discussions. It can set you apart from other candidates and show your ability to communicate effectively in a diverse team.
We think you need these skills to ace Technical Support Engineer - Passenger Cars
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Support Engineer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical support experience, especially in the automotive sector. Mention any relevant projects or roles that demonstrate your ability to provide solutions under pressure and your experience with cross-cultural communication.
Showcase Your Skills: Make sure to include your language skills, particularly if you speak Mandarin or other European languages. Highlight your technical background and any experience with NEV (New Energy Vehicles) to stand out as a candidate.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for zero-emission transportation and your desire to contribute to the company's mission. Be sure to mention your willingness to travel and engage with stakeholders across Europe and China.
How to prepare for a job interview at BYD Europe
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Support Engineer for Passenger Cars. Familiarise yourself with the technical aspects and customer service expectations outlined in the job description.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background, especially any experience related to NEV (New Energy Vehicles). Highlight specific examples where you've successfully resolved technical issues or provided support.
✨Demonstrate Communication Skills
Since strong cross-cultural communication is essential, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with diverse teams or customers in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to provide quick solutions or manage special events, and be ready to explain your approach and outcomes.
