Warranty Administrator in London

• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitor daily and weekly reports
• Resubmit all rejected claims promptly
• Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency.
• Maintain records of warranty submissions and customer contribution towards goodwill claims
• Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request
• Follow up on payment of outstanding claims, processing service provide invoices
• Verify criteria required by factory
• Undertake other tasks as requested by the Aftersales Managers
  Minimum 3 years of relevant work experience; familiarity with after-sales service
• Proficient in using office software (e.g., Microsoft Office suite)
• Ability to use own initiative and multi-task
• Possess exceptional organisational skills
• Team player
• Personable approach, with a polite and courteous manner
• Ability to read and interpret documents such as, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence
• Has right-to-work in the UK
  Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Private healthcare;
• Car sacrifice scheme;
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

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