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For Companies At a Glance
- Tasks: Lead major aftersales projects and ensure smooth operations in a fast-paced environment.
- Company: Join BYD, a leader in zero-emission transportation and innovation.
- Benefits: Competitive salary, generous holidays, pension scheme, and team-building events.
- Why this job: Be part of the transition to a sustainable future and make a real impact.
- Qualifications: 5+ years in automotive aftersales or project management; bilingual in English/Mandarin preferred.
- Other info: Dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes—such as battery retrofit operations, field service campaigns, and service upgrade initiatives—while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe.
Working Location: Hounslow, London (Fully Office-based)
Responsibilities
- Major Project Operations: Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects.
- Operational Support & Process Execution: Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards.
- Data Analysis & Process Development: Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyse large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes.
- Stakeholder & Customer Coordination: Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues.
Your profile
- Education & Experience: Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment.
- Skills & Competencies: Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous.
- Personal Attributes: High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred.
We offer
- Performance and experience based competitive remuneration
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy
Our purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team.
Senior Operations Specialist – Aftersales (Chinese Speaking) in London employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Specialist – Aftersales (Chinese Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at BYD or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills with a portfolio! If you've worked on major projects, gather reports, presentations, or dashboards you've created. This will demonstrate your capabilities and give you an edge during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our mission for a zero-emission future.
We think you need these skills to ace Senior Operations Specialist – Aftersales (Chinese Speaking) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Specialist role. Highlight your experience in aftersales and project management, and don’t forget to showcase your skills in data analysis and stakeholder coordination.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at BYD. Be sure to mention your bilingual skills if applicable!
Showcase Your Multi-tasking Skills: In your application, give examples of how you've successfully managed multiple projects at once. We want to see that you can thrive under pressure and keep everything running smoothly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the zero-emission future.
How to prepare for a job interview at BYD Europe
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the major aftersales projects mentioned in the job description. Be ready to discuss how your experience aligns with leading or supporting operational rollouts, like battery retrofits or service upgrades. This shows you're not just interested in the role but also invested in their specific projects.
✨Show Off Your Data Skills
Since the role requires strong data-handling skills, prepare to talk about your experience with tools like Excel and Power BI. Bring examples of how you've used data analysis to improve operations or solve problems in past roles. This will demonstrate your analytical prowess and ability to present insights effectively.
✨Demonstrate Multi-Tasking Mastery
Given the fast-paced environment, be ready to share examples of how you've successfully managed multiple projects simultaneously. Highlight your organisational skills and any strategies you use to keep everything on track. This will reassure them that you can thrive under pressure.
✨Communicate Like a Pro
Excellent communication is key for this role, especially when coordinating with stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in collaboration.
