Regional Aftersales Manager - Commercial Vehicle (Scotland) in London

We are looking for a Regional Aftersales Manager – Commercial Vehicle to join BYD. The role will manage and support key account customers with handling the issues in a timely manner. We are ideally looking for a dynamic and passionate sales professional who has strong commercial awareness with a customer‐centric ethos to drive service excellence, growth and profit. The role requires extensive travel throughout the UK. The role reports directly to the Aftersales Manager of commercial vehicle.

Location
Field based, Scotland

Activities

• Schedule and manage meetings with key account customers independently and with third‐party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
• Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
• Control and implement all technical queries/solutions between the U.K and responsible production sites.
• Control and manage VOR costs within SLA framework agreement.
• Co‐ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
• Increase revenue potential for downstream products and initiatives.
• Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
• Budget control for area of responsibility.
• Deputise in the absence of U.K workshop manager.

Required Skills, Qualifications and Experience

• In depth understanding of aftersales business.
• Competent grasp of the bus and commercial vehicle industry.
• Proven track record in key account management.
• Ability to plan, budget and manage operations in a highly professional manner.
• Vehicle structure, mechanical and electrical knowledge.
• Knowledge of warranty, maintenance, and repair contracts.
• Knowledge of parts process.
• Proficient in general IT applications.
• Business management qualification.
• Engineering qualification.
• Ability to work issues, initiatives, and projects through to completion within critical timescales.
• Ability to prioritise ongoing tasks and apply flexible approach.
• Willingness to travel throughout U.K and abroad where required.
• Eligible to work in the UK.

Benefits

• Performance and experience‐based competitive remuneration.
• Scottish Workplace pension.
• 25 days paid holidays + public holidays.
• Car sacrifice scheme.
• Department & company wide teambuilding events.

An exciting opportunity to lead the European transition to Zero Emissions transportation and de‐carbonisation of the economy. Our Purpose is to build a zero‐emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team.