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For Companies At a Glance
- Tasks: Manage aftersales service for fleet customers and ensure top-notch service quality.
- Company: Join BYD Europe, a leader in zero-emission transportation.
- Benefits: Competitive pay, 25 holidays, pension plan, and team-building events.
- Why this job: Be part of the green revolution and make a real impact on the environment.
- Qualifications: 5+ years in aftersales or fleet management; strong communication and analytical skills.
- Other info: Dynamic team culture focused on innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
The Fleet Service Manager will be responsible for managing aftersales service operations for fleet customers in the United Kingdom. You will ensure that all service activities are aligned with company policies and regulatory standards while meeting the specific needs of regional fleet clients. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction.
Key Responsibilities
- Act as the primary aftersales contact for fleet customers, building and maintaining strong relationships.
- Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime.
- Lead service contract negotiations and manage execution, including handling amendments and resolving disputes.
- Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction.
- Analyse fleet service data, track key performance indicators (KPIs), and implement improvement initiatives.
Qualifications
- Bachelor's degree or above in Automotive Engineering, Business Administration, or a related field.
- Minimum of 5 years' experience in aftersales service, fleet management, or customer service roles, preferably within the automotive industry.
- Fluent in English.
- Proficient in Microsoft Office Suite, especially PowerPoint and Excel; experience with service management platforms is preferred.
- Strong technical knowledge of vehicles and aftersales service processes.
- Excellent communication, negotiation, and customer relationship management skills.
- Strong organisational, analytical, and multitasking abilities.
- Right‐to‐work in the UK.
We Offer
- Performance and experience‐based competitive remuneration, pension plan.
- 25 holidays + public holidays.
- Scottish Widows workplace pension.
- Commute allowance.
- Department & company‐wide teambuilding events.
- Exciting opportunity to be part of the European transition to zero‐emission transportation and decarbonization of the economy.
About BYD
Our Purpose is to build a zero‐emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.
Fleet Service Manager - Aftersales PC in London employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Service Manager - Aftersales PC in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in aftersales or fleet management. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching BYD and their mission. Understand their focus on zero-emission transportation and think about how your experience aligns with their goals. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your negotiation skills! As a Fleet Service Manager, you'll need to handle service contract negotiations. Role-play with a friend or mentor to get comfortable discussing terms and resolving disputes. This will help you shine during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at BYD and contributing to their mission of a cleaner future.
We think you need these skills to ace Fleet Service Manager - Aftersales PC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Fleet Service Manager role. Highlight your aftersales service experience and any relevant achievements in fleet management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at BYD. Keep it engaging and personal – we want to get to know you!
Show Off Your Technical Knowledge: Since this role requires strong technical knowledge of vehicles, don’t shy away from showcasing your expertise. Mention specific experiences where you've successfully managed service operations or improved service quality.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BYD Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales service operations and fleet management. Understand the specific needs of fleet customers and be ready to discuss how you can meet those needs effectively.
✨Showcase Your Relationship Skills
Since building strong relationships with fleet customers is key, prepare examples of how you've successfully managed client relationships in the past. Highlight your communication and negotiation skills to demonstrate your ability to connect with clients.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to fleet service management. Be prepared to discuss how you've used data analysis to drive improvements in service delivery and customer satisfaction in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving disputes or managing service contract negotiations. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills.
