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For Companies At a Glance
- Tasks: Lead After Sales activities and ensure top-notch service for UK Passenger Cars.
- Company: Join a forward-thinking company committed to zero-emission transportation.
- Benefits: Competitive salary, exciting role in sustainability, and a dynamic team environment.
- Why this job: Be part of the transition to a cleaner future and make a real impact.
- Qualifications: Degree in Engineering and proven EV technical experience required.
- Other info: Opportunity for growth in a fast-paced, innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
The Area Service Manager plays an important role to set up the After Sales activities in the UK Passenger Cars. You will be responsible for building and maintaining a strong and customer-focused After Sales service level in the UK. You will support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will act as contact person for our National Sales Companies and dealers. You will play an important role in implementing and maintaining service products and After Sales propositions. You will ensure that the service procedures are carried out correctly and perform all administrative tasks needed. Under the responsibility of the After-Sales Manager UK, the Area Service Manager’s main mission will be to ensure to support the UK aftersales market and putting customers at the forefront of everything we do.
Responsibilities
- Identify and implement the operational processes and systems necessary to provide exemplary service to dealers.
- Facilitate the installation of spare parts during start-ups and product launches.
- Identify gaps and support internal departments to resolve issues.
- Identify and implement tactical optimization initiatives of daily operations, processes and systems for the efficiency of transportation capacity, warehouses or service centres.
- Support and cooperate with other internal departments and legal resources to ensure national laws are adhered to and required reports regarding parts and accessories to local authorities are submitted on time.
- Work closely with internal teams, partners and various service providers to optimize customer communication, process flow and parts availability planning with the application and CRM.
- Collaborate with sales and service operations in resource planning and process execution, with respect to sales forecasting, inventory level and supply chain management.
- Take a customer-centric approach and provide a unique customer experience and easy support.
- Use customer feedback to continually improve the service provided to BYD customers.
- Understand customer and market trends and anticipate customer expectations within BYD and its competitors.
- Provide reports and share information with internal stakeholders to improve customer experience.
- Document customer updates throughout their journey, using the CRM platform, ensuring up-to-date data capture.
- Be the primary point of contact for the customer across digital and physical touchpoints via different channels (inbound and outbound).
- Be the ambassador of BYD in the area of responsibility.
Your profile
- Degree in Engineering or equivalent.
- Proven and certified EV technical experience and know-how is a must have.
- Extensive knowledge of diagnosis tools and reports.
- Vast experience in a similar job ideally in an agile, start-up environment (hands-on attitude).
- Extremely organised, ability to work with parallel workstreams, and manage pressure.
- Automotive background in technical roles (ideally for an OEM).
- Ability to work with different departments and characters, outstanding communication skills.
- Result driven.
- Confident in working with Microsoft Office suite (Excel, Powerpoint).
We offer
- Competitive salary based on experience and qualification.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
- Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Area Service Manager in London employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Service Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and after-sales support. This will help you tailor your answers and show that you’re genuinely interested in being part of their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing service operations and how you can contribute to enhancing customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to a zero-emission future.
We think you need these skills to ace Area Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Area Service Manager role. Highlight your customer service experience and any relevant technical know-how, as we want to see how you can contribute to our mission.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your background aligns with our goals at StudySmarter. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've identified gaps and implemented solutions in previous roles. We love candidates who can think on their feet and drive improvements, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BYD Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of electric vehicles and the automotive industry. Understand the latest trends, especially in after-sales service. Being able to discuss these topics confidently will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've put customers first in previous roles. Think about specific situations where you improved customer satisfaction or resolved issues effectively. This will demonstrate that you align with the company's mission of providing a unique customer experience.
✨Be Ready to Discuss Process Optimisation
Since the role involves identifying and implementing operational processes, be prepared to talk about your experience with process optimisation. Have a few examples ready where you successfully streamlined operations or improved efficiency in your past roles.
✨Communicate Clearly and Confidently
Outstanding communication skills are key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage with different departments and stakeholders effectively.
