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For Companies At a Glance
- Tasks: Support aftersales technical activities, focusing on defect tracking and process optimisation.
- Company: Join a forward-thinking company committed to zero-emission transportation.
- Benefits: Competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Make a real impact in the transition to a sustainable future.
- Qualifications: Degree in engineering, hands-on vehicle systems knowledge, and strong technical writing skills.
- Other info: Dynamic role with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.
Location: Hounslow, London.
Key responsibilities
- Provide hands-on support during vehicle fault investigations, both remotely and onsite.
- Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams.
- Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries).
- Develop and update technical SOPs and service workflows.
- Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides.
- Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management.
- Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication.
- Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery.
Your profile
- Bachelor's degree or equivalent in an engineering-related discipline.
- Working proficiency in English (company language); Mandarin preferred but not mandatory.
- Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety).
- Skilled in technical writing and documentation management.
- Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred.
- Self-motivated, curious, and capable of working independently with minimal supervision.
- Willingness to travel for onsite customer or field team support.
- Has right-to-work in the UK.
We offer
- Performance and experience based competitive remuneration.
- 25 holidays + public holidays.
- Scottish Widow workplace pension.
- Commute allowance.
- Salary sacrifice car scheme.
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Aftersales Technical Operations Engineer - Commercial Vehicle in London employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Operations Engineer - Commercial Vehicle in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical knowledge. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through projects or case studies. If you’ve worked on relevant vehicle systems or documentation, bring it up! We love seeing practical examples of your expertise during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our mission of a zero-emission future.
We think you need these skills to ace Aftersales Technical Operations Engineer - Commercial Vehicle in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Technical Operations Engineer role. Highlight your experience with vehicle systems, technical writing, and any relevant tools like Excel or Power BI. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about zero-emission transportation and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality come through!
Show Off Your Technical Skills: Since this role involves a lot of technical documentation and data management, make sure to showcase your skills in these areas. Mention any experience you have with creating SOPs, managing defects, or using data tools. We’re keen to see how you can contribute to our operational efficiency!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our mission to create a cleaner future!
How to prepare for a job interview at BYD Europe
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of vehicle systems, especially mechanical components and EV technologies. Be ready to discuss specific examples from your experience that demonstrate your hands-on understanding.
✨Show Off Your Documentation Skills
Since technical writing is key for this role, prepare to showcase your ability to create clear and concise documentation. Bring samples of your previous work, like service bulletins or troubleshooting guides, to highlight your skills.
✨Be Data Savvy
Familiarise yourself with data tools like Excel and Power BI. During the interview, be prepared to discuss how you've used these tools in past roles to track defects or create operational dashboards.
✨Demonstrate Your Team Spirit
This role requires cross-functional collaboration, so be ready to share examples of how you've worked effectively with different teams. Highlight your communication skills and willingness to support others in achieving common goals.
