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For Companies At a Glance
- Tasks: Support next-gen electric trucks with diagnostics, remote consultation, and hands-on field support.
- Company: Join a forward-thinking company leading the charge in zero-emission transport.
- Benefits: Competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Be part of the electric vehicle revolution and make a real impact on sustainability.
- Qualifications: Degree in Automotive/Electrical Engineering or equivalent EV training required.
- Other info: Dynamic role with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
Working location: Hounslow, London
As a Commercial EV Technical Support Engineer, you will be the primary technical authority for our next-generation electric trucks and vans. This role combines digital diagnostics, remote consultation, and hands-on field support. You will ensure that fleet operators and dealership technicians have the expert guidance needed to maintain peak uptime for their electric assets.
Key Responsibilities
- Online & Remote Diagnostic Support: Serve as the Tier 2/3 escalation point for technical enquiries via our online support portal and ticketing system. Use advanced telematics to perform remote health checks and cloud-based diagnostics on high-voltage (HV) battery systems and electric drivetrains. Guide field technicians through complex software flashing, ECU parameterisation, and ADAS calibration. Analyse "Ghost Faults" and recurring DTC trends to provide feedback to the R&D and team members. Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides.
- Mobile & Telephone Technical Consultation: Provide real-time "Over-the-Shoulder" support via video link or phone for urgent roadside or workshop issues. Interpret and explain complex HV wiring schematics, thermal management logic, and CAN bus communication protocols to field staff and engineering teams.
- Onsite Field & Fleet Support: Travel to customer sites for "Vehicle Off Road" (VOR) emergencies requiring advanced on-site intervention. Lead root-cause analysis of major component failures, including traction motors, inverters, and onboard chargers. Deliver on-site technical briefings to fleet managers on performance and battery health optimisation.
Required Qualifications & Skills
- Education: Degree in Automotive/Electrical Engineering or a Master Technician certification with specialised EV training (e.g., IMI Level 4 in Electric/Hybrid Vehicle Diagnosis).
- Technical Expertise: Proven experience with high-voltage (HV) systems (300V–800V+). Mastery of diagnostic tools (e.g., CANalyzer or proprietary OEM software). Deep understanding of J1939/CAN bus protocols and DC fast-charging standards.
- Communication: Ability to distil highly technical engineering data into actionable instructions for workshop technicians. Skilled in technical writing and documentation management. Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred. Self-motivated, curious, and capable of working independently with minimal supervision. Willingness to travel for on-site customer or field team support.
We offer:
- Performance and experience based competitive remuneration.
- 25 holidays + public holidays.
- Scottish Widow workplace pension.
- Commute allowance.
- Salary sacrifice car scheme.
- Department & company wide team-building events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonisation of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Commercial EV Technical Support Engineer in Hounslow employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial EV Technical Support Engineer in Hounslow
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into their values and recent projects. This will help you connect your skills with what they’re all about, showing that you’re not just another candidate but someone who genuinely cares about their zero-emission future.
✨Tip Number 2
Practice makes perfect! Run through common technical questions related to high-voltage systems and EV diagnostics. You can even role-play with a friend or use our resources to brush up on your knowledge. The more confident you are, the better you’ll perform in those tricky interview scenarios.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you tackled complex issues, especially in automotive or electrical engineering. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Commercial EV Technical Support Engineer in Hounslow
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with high-voltage systems and diagnostic tools in your application. We want to see how your skills align with the role of a Commercial EV Technical Support Engineer, so don’t hold back!
Tailor Your Documentation Experience: Since drafting technical documentation is key for this role, share examples of your previous work in this area. We love seeing how you can distil complex information into clear, actionable instructions.
Emphasise Your Communication Skills: This role requires explaining complex concepts to various teams. Make sure to showcase your ability to communicate technical data effectively. We’re looking for someone who can bridge the gap between engineering and field staff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our mission for a zero-emission future!
How to prepare for a job interview at BYD Europe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of high-voltage systems and diagnostic tools. Be ready to discuss your experience with CAN bus protocols and how you've tackled complex technical issues in the past. This role demands a solid understanding of electric vehicles, so show them you’re the expert they need!
✨Practice Your Communication Skills
Since you'll be explaining complex concepts to technicians and fleet managers, practice distilling technical jargon into simple terms. Consider doing mock interviews where you explain HV wiring schematics or troubleshooting steps. Clear communication can set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled urgent technical issues in the past. Think about times when you provided 'Over-the-Shoulder' support or led root-cause analysis. Being able to demonstrate your analytical skills and quick thinking will impress the interviewers.
✨Align with Their Mission
Familiarise yourself with the company's purpose of building a zero-emission future. Be ready to discuss how your values align with theirs and how you can contribute to their mission. Showing genuine interest in their goals can make a lasting impression.