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- Tasks: Manage aftersales service operations for fleet customers and ensure top-notch service quality.
- Company: Join BYD, a leader in new energy solutions and zero-emission transportation.
- Benefits: Competitive pay, generous holidays, pension plan, and team-building events.
- Why this job: Be part of the green revolution and make a real impact on the environment.
- Qualifications: 5+ years in aftersales or fleet management; strong communication and analytical skills.
- Other info: Dynamic role with opportunities for growth in a mission-driven company.
The predicted salary is between 36000 - 60000 £ per year.
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
About the role
The Fleet Service Manager will be responsible for managing aftersales service operations for fleet customers in the United Kingdom. You will ensure that all service activities are aligned with company policies and regulatory standards while meeting the specific needs of regional fleet clients. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction.
Working location: Uxbridge, London
Key responsibilities:
- Act as the primary aftersales contact for fleet customers, building and maintaining strong relationships.
- Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime.
- Lead service contract negotiations and manage execution, including handling amendments and resolving disputes.
- Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction.
- Analyse fleet service data, track key performance indicators (KPIs), and implement improvement initiatives.
Qualifications:
- Bachelor’s degree or above in Automotive Engineering, Business Administration, or a related field.
- Minimum of 5 years’ experience in aftersales service, fleet management, or customer service roles, preferably within the automotive industry.
- Fluent in English.
- Proficient in Microsoft Office Suite (especially PowerPoint and Excel); experience with service management platforms is preferred.
- Strong technical knowledge of vehicles and aftersales service processes.
- Excellent communication, negotiation, and customer relationship management skills.
- Strong organisational, analytical, and multitasking abilities.
- Has right-to-work in the UK.
We Offer:
- Performance and experience based competitive remuneration, pension plan.
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
About BYD:
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Fleet Service Manager - Aftersales PC employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Service Manager - Aftersales PC
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work with fleet services. Attend events or join online forums where you can connect with potential employers and learn more about the field.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your achievements in aftersales service and fleet management. Use real examples to demonstrate how you've improved service quality or customer satisfaction in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to fleet management and aftersales service. Think about how you can showcase your technical knowledge and relationship-building skills during the conversation.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This way, we can easily track your progress and get you one step closer to joining our team.
We think you need these skills to ace Fleet Service Manager - Aftersales PC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftersales service and fleet management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team at BYD. Keep it engaging and personal.
Showcase Your Technical Knowledge: Since this role requires strong technical knowledge of vehicles, make sure to mention any relevant qualifications or experiences. We love seeing candidates who are well-versed in automotive engineering and aftersales processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BYD Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales service operations and fleet management. Understand the specific needs of fleet customers and be ready to discuss how you can meet those needs while aligning with company policies.
✨Showcase Your Relationship Skills
Since building strong relationships with fleet customers is key, prepare examples of how you've successfully managed client relationships in the past. Highlight your communication and negotiation skills, as these will be crucial in this role.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to fleet service management. Be prepared to discuss how you've used data analysis to drive improvements in service delivery and customer satisfaction in your previous roles.
✨Demonstrate Continuous Improvement Mindset
Think about instances where you've implemented improvement initiatives in service quality. Be ready to share specific examples that showcase your analytical and organisational abilities, as well as your commitment to enhancing customer experiences.
