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For Companies At a Glance
- Tasks: Manage aftersales service operations for fleet customers and ensure top-notch service quality.
- Company: Join a leading automotive company focused on zero emissions and sustainability.
- Benefits: Competitive pay, pension plan, 25 holidays, and team-building events.
- Why this job: Be part of the exciting transition to zero emissions transportation and make a real impact.
- Qualifications: 5+ years in aftersales service or fleet management; strong communication and analytical skills.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Fleet Service Manager will be responsible for managing aftersales service operations for fleet customers in the United Kingdom. You will ensure that all service activities are aligned with company policies and regulatory standards while meeting the specific needs of regional fleet clients. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction.
Working location: Uxbridge, London
Responsibilities
- Act as the primary aftersales contact for fleet customers, building and maintaining strong relationships.
- Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime.
- Lead service contract negotiations and manage execution, including handling amendments and resolving disputes.
- Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction.
- Analyse fleet service data, track key performance indicators (KPIs), and implement improvement initiatives.
Qualifications
- Bachelor’s degree or above in Automotive Engineering, Business Administration, or a related field.
- Minimum of 5 years’ experience in aftersales service, fleet management, or customer service roles, preferably within the automotive industry.
- Fluent in English.
- Proficient in Microsoft Office Suite (especially PowerPoint and Excel); experience with service management platforms is preferred.
- Strong technical knowledge of vehicles and aftersales service processes.
- Excellent communication, negotiation, and customer relationship management skills.
- Strong organisational, analytical, and multitasking abilities.
- Has right-to-work in the UK.
We Offer
- Performance and experience based competitive remuneration, pension plan.
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
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Fleet Service Manager - Aftersales PC employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Service Manager - Aftersales PC
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Fleet Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its fleet services. Understand their values and how they align with your experience in aftersales service. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your negotiation skills! As a Fleet Service Manager, you'll be leading service contract negotiations. Role-play with a friend or mentor to get comfortable discussing terms and resolving disputes effectively.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it shows you're serious about joining our team and contributing to the exciting transition to Zero Emissions transportation.
We think you need these skills to ace Fleet Service Manager - Aftersales PC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Service Manager role. Highlight your experience in aftersales service and fleet management, and don’t forget to showcase your strong communication and negotiation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that align with the job description and show us your passion for customer satisfaction.
Show Off Your Technical Knowledge: Since this role requires strong technical knowledge of vehicles, make sure to include any relevant qualifications or experiences. We want to see how you can contribute to improving our service delivery!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at BYD Europe
✨Know Your Fleet Inside Out
Make sure you brush up on your knowledge of fleet management and aftersales service processes. Understand the specific needs of fleet customers and be ready to discuss how you can meet those needs effectively.
✨Showcase Your Relationship-Building Skills
Since building strong relationships with fleet customers is key, prepare examples from your past experiences where you've successfully managed client relationships. Highlight your communication and negotiation skills to demonstrate your ability to connect with clients.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to fleet service management. Be prepared to discuss how you've used data analysis in previous roles to drive improvements in service delivery and customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding service contract negotiations or handling disputes. Think of specific scenarios where you’ve successfully navigated challenges and be ready to share those stories.
