At a Glance
- Tasks: Support and maintain energy storage systems while providing top-notch customer service.
- Company: Join BYD, a leader in green energy technologies with a mission for a zero-emission future.
- Benefits: Enjoy competitive salary, generous holiday allowance, private healthcare, and paid travel time.
- Other info: Dynamic team environment with opportunities for training and career growth.
- Why this job: Make a real impact in the renewable energy sector while developing your technical skills.
- Qualifications: NVQ Level 3 in electrical/electro-mechanical discipline and previous maintenance experience required.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
BYD is seeking a Technical Support Engineer to cover various energy storage site locations across the UK. This role reports to the UK Regional Aftersales Manager.
Tasks & Typical duties/responsibilities
- Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works.
- Responsible for working in a safe manner at all times.
- Provide phone support and remote diagnostics to customers.
- Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips.
- Troubleshoot equipment located at customer sites.
- Perform start‑up and commissioning services at customer locations (SAT).
- Assist the in‑house system engineering group in product development and/or project work.
- Provide suggestions based on field experience to improve the products.
- Prepare and perform customer training at BYD as well as at customer facilities (if required).
Essential Requirements
- NVQ Level 3 or higher equivalent qualification in an electrical/electro‑mechanical discipline.
- Previous electrical or multi‑skilled maintenance experience.
- A current full clean UK driving licence (manual licence).
- Basic IT skills (Word, Outlook, Excel, IP and software for troubleshooting).
- CSCS card is required to work on site.
- Right to Work in the UK.
Additional Experience (not essential)
- C&G 2391‑5 Test & Inspect or equivalent.
- BS7671 18th Edition.
- Previous HVAC training and F‑Gas qualification.
- Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols.
- Working knowledge of power electronics / inverters / converters / generators / PLCs.
- Second language Mandarin/Cantonese/Xiang would be an advantage.
Other requirement
This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required.
We offer
- Competitive salary based on experience and qualification.
- All travel time paid (door to door).
- Overtime at 1.5x (including travel time).
- Generous holiday allowance (25 days plus bank holidays).
- Private healthcare.
- 6% Workplace pension.
- Full training, company van (business use only), sim card, fuel card and laptop will be provided.
- Team building events and employee learning opportunities.
BYD UK is the UK distributor of BYD Company Ltd which is a China‑based company and a global leading‑edge provider of green energy technologies. BYD UK offers a range of Energy Storage Systems. Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Energy Storage Technical Support Engineer employer: BYD Europe
BYD EUROPE is an exceptional employer located in Uxbridge, offering a vibrant work culture that prioritises sustainable mobility solutions. Employees benefit from a competitive package and ample opportunities for professional growth, all while being part of a forward-thinking team dedicated to transforming the commercial vehicle financing landscape in Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Storage Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the energy storage sector, attend industry events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies of your previous work related to energy storage systems. This will help you stand out during interviews and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. Focus on how your experience aligns with the role of a Technical Support Engineer at BYD.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the BYD team and contributing to a zero-emission future.
We think you need these skills to ace Energy Storage Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Energy Storage Technical Support Engineer role. Highlight relevant experience, especially in electrical or multi-skilled maintenance, and any qualifications that match our requirements.
Showcase Your Skills:Don’t forget to showcase your basic IT skills and any troubleshooting experience you have. We love seeing candidates who can demonstrate their ability to handle technical challenges effectively.
Be Clear and Concise:When writing your cover letter, be clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and our mission.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BYD Europe
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to energy storage systems. Understand the basics of power electronics, inverters, and troubleshooting techniques. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your previous work where you've successfully maintained or troubleshot equipment. Highlight any relevant qualifications like your NVQ Level 3 or experience with HVAC systems. This will demonstrate your hands-on skills and how they align with the job requirements.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like a customer needing urgent support or a technical issue on-site. Think through your problem-solving process and be ready to explain it clearly. This shows your ability to think on your feet and your commitment to customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company’s projects or future developments in energy storage. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
