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For Companies At a Glance
- Tasks: Support energy storage systems through maintenance, troubleshooting, and customer training.
- Company: Join BYD UK, a leader in green energy technologies committed to a zero-emission future.
- Benefits: Enjoy competitive salary, paid travel, 25 days holiday, and full training with perks.
- Why this job: Be part of a dynamic team making a positive impact on the environment.
- Qualifications: NVQ Level 3 in electrical disciplines and experience in maintenance required.
- Other info: Travel across the UK with occasional overnight stays; company van provided.
The predicted salary is between 36000 - 60000 £ per year.
About the role
BYD is seeking a Technical Support Engineer to cover various energy storage site locations across the UK. This role reports to the UK Regional Aftersales Manager and involves performing preventative maintenance, troubleshooting, warranty repairs, and commissioning activities on BYD energy storage units at multiple client sites within the UK.
Tasks & Responsibilities:
- Maintain BYD Energy Storage Systems through annual PPM checks, capacity tests, and reactive works.
- Ensure safety protocols are followed at all times.
- Provide phone support and remote diagnostics to customers.
- Complete administrative duties such as timesheets, vehicle checks, and daily job logs.
- Troubleshoot equipment at customer sites.
- Perform start-up and commissioning services (SAT).
- Assist the engineering team with product development and project work.
- Suggest improvements based on field experience.
- Conduct customer training at BYD and customer facilities as needed.
Essential Requirements:
- NVQ Level 3 or higher in electrical or electro-mechanical disciplines.
- Experience in electrical or multi-skilled maintenance.
- Full clean UK manual driving license.
- Basic IT skills (Word, Outlook, Excel, troubleshooting software).
- CSCS card for site access.
- Right to Work in the UK.
Additional (not essential):
- C&G 2391-5 Test & Inspect or equivalent.
- BS7671 18th Edition.
- HVAC training and F-Gas qualification.
- Understanding of IT topics, networking, MODBUS/TCP protocols.
- Knowledge of power electronics, inverters, converters, PLCs.
- Second language e.g., Mandarin, Cantonese, Xiang (advantage).
Other requirements:
- Travel to various sites, with occasional overnight stays.
We offer:
- Competitive salary based on experience and qualifications.
- Paid travel time (door to door).
- Overtime at 1.5x including travel time.
- 25 days holiday plus bank holidays.
- Workplace pension.
- Full training, company van (business use), SIM card, fuel card, laptop.
- Team events and learning opportunities.
About BYD UK & Energy Storage
BYD UK is the distributor of BYD Company Ltd, a China-based leader in green energy technologies. We offer a range of Energy Storage Systems, aiming to build a zero-emission future that reconnects humanity with nature and promotes clean air. Join our diverse, dynamic team to make a positive impact.
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Energy Storage Technical Support Engineer employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Storage Technical Support Engineer
✨Tip Number 1
Familiarise yourself with BYD's energy storage systems and their specific technologies. Understanding the products you'll be working with will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with professionals in the energy storage sector, especially those who have experience with BYD products. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your troubleshooting skills, particularly in relation to electrical systems. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous maintenance experiences and how they relate to the role. Be ready to share specific examples of challenges you've faced and how you overcame them, as this will showcase your practical knowledge.
We think you need these skills to ace Energy Storage Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical or electro-mechanical disciplines. Emphasise any previous roles involving maintenance, troubleshooting, and customer support, as these are key for the Technical Support Engineer position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities listed, such as performing preventative maintenance or providing remote diagnostics.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your NVQ Level 3 or higher in relevant fields. If you have additional certifications like C&G 2391-5 or knowledge of power electronics, make sure to include these as they can set you apart.
Showcase Soft Skills: Don’t forget to mention soft skills that are important for this role, such as communication and problem-solving abilities. These will be crucial when providing customer training and troubleshooting equipment on-site.
How to prepare for a job interview at BYD Europe
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of energy storage systems, electrical maintenance, and troubleshooting techniques. Be prepared to discuss specific experiences where you've successfully resolved technical issues.
✨Demonstrate Safety Awareness
Since safety protocols are crucial in this role, be ready to talk about how you prioritise safety in your work. Share examples of how you've adhered to safety standards in previous positions.
✨Show Your Communication Skills
As the role involves providing phone support and conducting customer training, highlight your communication skills. Prepare to discuss how you explain complex technical concepts to non-technical clients.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think through how you would approach troubleshooting a malfunctioning energy storage unit and be ready to articulate your thought process.
