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- Tasks: Join us as an Energy Storage Field Service Engineer, providing technical support and maintenance for energy systems.
- Company: BYD UK is a leading provider of green energy technologies, committed to a zero-emission future.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and team-building events.
- Why this job: Be part of a dynamic team making a positive impact on the environment with cutting-edge technology.
- Qualifications: University degree in Electrical, Electronics, or Automation; experience in technical support preferred.
- Other info: This role involves travel across the UK, with occasional overnight stays required.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We are seeking Energy Storage Field Service Engineers to join our UK team, who can ensure the safety and adherence to regulations in the implementation, operation, and aftersales field service maintenance work of energy storage systems across the country. You will be responsible for delivering exceptional technical support, troubleshooting, maintenance, and warranty repair services along with commissioning activities to our customers. This role is responsible for reporting to the UK ESS Aftersales Manager.
Tasks & Typical duties/responsibilities:
- Technical Support: Provide expert technical assistance to customers, helping them address energy storage system-related issues, answer questions, and offer guidance on proper system usage and maintenance.
- Onsite Visit: Schedule and conduct on-site visits to customers’ locations to diagnose energy storage system-related problems or issues.
- System Troubleshooting: Investigate and troubleshoot issues with energy storage systems, identify root causes, and implement effective solutions to minimise downtime.
- System Repairs: Perform necessary repairs or replacements of system components as needed to ensure optimal performance.
- Documentation: Maintain detailed job logs of customer interactions, service reports, and system-related issues to track and analyse recurring problems and suggest improvements.
- Customer Communication: Maintain open and proactive communication with customers, keeping them informed about service timelines and progress.
- Feedback and Improvement: Gather feedback from customers about their experiences with our energy storage systems and services and communicate this feedback to relevant teams for continuous product improvement.
- Safety: Adhere to safety guidelines and protocols during all service visits, ensuring a safe work environment for both customers and colleagues.
Requirements:
- University degree or above, major in Electrical, Electronics, Automation is preferred.
- Proven experience in providing technical support or onsite engineering services, preferably in the new energy industry.
- A current full clean UK driving license (manual license).
- Experience in fire engineering or related discipline role. Certificate in Fire, Emergency and Security Systems (FESS).
- CSCS card is also required to work on site.
- Customer service orientated. Strong problem-solving and analytical skills and excellent communication and interpersonal skills. Ability to work independently and as part of a team.
- Right to Work in the UK.
- This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required.
We offer:
- Competitive salary based on experience and qualification
- Generous holiday allowance (25 days plus bank holidays)
- Workplace pension
- Company SIM card and laptop will be provided
- Team building events and employee learning opportunities
About BYD UK and BYD Energy Storage
BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid-scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+ countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future.
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Energy Storage Field Service Engineer (Fire Saf... UK employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Storage Field Service Engineer (Fire Saf... UK
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in energy storage systems. Being knowledgeable about current advancements will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in energy storage. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at BYD UK.
✨Tip Number 3
Prepare for technical questions related to troubleshooting and maintenance of energy storage systems. Brush up on your problem-solving skills and be ready to discuss specific scenarios where you've successfully resolved technical issues.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves direct interaction with clients, emphasise your ability to communicate effectively and maintain positive relationships with customers.
We think you need these skills to ace Energy Storage Field Service Engineer (Fire Saf... UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Energy Storage Field Service Engineer position. Familiarise yourself with the technical aspects mentioned in the job description, such as troubleshooting and system repairs.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, onsite engineering services, and any specific qualifications like a degree in Electrical or Electronics. Emphasise your problem-solving skills and customer service orientation.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the role. Mention your experience in the new energy industry, your understanding of safety protocols, and your commitment to customer satisfaction. Make it personal and show your enthusiasm for BYD's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at BYD Europe
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills and experience related to energy storage systems. Be prepared to discuss specific projects you've worked on, particularly those involving troubleshooting and repairs, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Safety Awareness
Given the importance of safety in this role, be ready to talk about your understanding of safety protocols and how you have implemented them in previous positions. Mention any relevant certifications, such as your CSCS card or fire engineering qualifications, to reinforce your commitment to maintaining a safe work environment.
✨Demonstrate Customer Service Skills
This position requires strong customer communication skills. Prepare examples of how you've successfully interacted with customers in the past, especially in resolving issues or providing technical support. Highlight your ability to keep customers informed and satisfied throughout the service process.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve real-life problem-solving scenarios related to energy storage systems. Think through how you would approach diagnosing and resolving common issues, and be ready to articulate your thought process clearly during the interview.
