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For Companies At a Glance
- Tasks: Deliver premium customer support and enhance ownership experiences across various channels.
- Company: Join DENZA, a leader in luxury electric vehicles with a commitment to excellence.
- Benefits: Competitive pay, generous holidays, pension scheme, and team-building events.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction and loyalty.
- Qualifications: Degree in Business or Communications and experience in premium customer service.
- Other info: Exciting opportunity to contribute to the transition to zero emissions transportation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About this role: At DENZA, customer care is not simply a service—it is an extension of our brand promise. The Customer Care Specialist embodies DENZA's premium values by delivering an exceptional ownership experience at every touchpoint. Acting as the primary contact for our customers, this role ensures each interaction reflects refinement, excellence, empathy, and efficiency. Beyond resolving inquiries and concerns, the Specialist drives premium experience, ensuring that every customer feels recognized, valued, and inspired by the brand. This role is instrumental in sustaining high customer satisfaction and elevating our Net Promoter Score (NPS) across the market.
Working Location: Uxbridge, London
Tasks & Typical duties
- Premium Customer Engagement & Complaint Resolution
- Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA's premium standards.
- Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
- Ensure all customer communications are consistent with DENZA's tone of voice and premium brand identity.
- Record and track all cases through internal systems, providing detailed documentation and proactive updates.
- Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.
- NPS Ownership & Customer Loyalty
- Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
- Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
- Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.
- Customer Journey & Experience Enhancement
- Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
- Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
- Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.
- Cross-Market Collaboration & Excellence Development
- Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
- Share insights, best practices, and innovations that strengthen DENZA's global reputation for customer care excellence.
- Contribute actively to the continuous evolution of DENZA's Customer Care Excellence Framework, supporting the brand's pursuit of world-class service.
Required skills, qualifications and experience
- Bachelor’s degree in Business Administration, Communications, or a related discipline.
- 3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
- Proven track record of managing complex customer cases with composure and professionalism.
- Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
- Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
- Fluent in English.
- Has right to work in the UK.
We offer:
- Performance and experience based competitive remuneration
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events.
An exciting opportunity to be part of European transition to Zero Emissions transportation and de‑carbonization of the economy.
About BYD UK: BYD UK is the UK distributor of BYD Company Ltd which is a China‑based company and a global leading‑edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all‑electric cars, all‑electric buses and all‑electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.
Customer Care Specialist - Aftersales DENZA in Denham employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Aftersales DENZA in Denham
✨Tip Number 1
Get to know DENZA inside out! Research their values, products, and customer care approach. This way, when you chat with them, you can show off your knowledge and passion for the brand, making you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering premium customer experiences, make sure you can articulate your thoughts clearly and empathetically. Role-play common customer scenarios with friends or family to get comfortable with handling inquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former DENZA employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it shows your genuine interest in the company and can give you insider info that’ll help you shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DENZA team. Make sure to highlight your relevant experience and how you embody the premium values they’re looking for.
We think you need these skills to ace Customer Care Specialist - Aftersales DENZA in Denham
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer care shine through! We want to see how you embody the values of empathy and excellence that DENZA stands for. Share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your Application: Make sure to customise your application to reflect the premium nature of DENZA. Use language that aligns with our brand's tone of voice and highlight your experience in luxury or automotive environments. This will show us that you understand what it means to deliver a high-touch service.
Highlight Your Analytical Skills: Since this role involves monitoring NPS and customer insights, be sure to mention any relevant experience you have with data analysis. We love candidates who can not only resolve issues but also identify trends and suggest improvements based on customer feedback.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us that you're proactive and keen to join the DENZA family!
How to prepare for a job interview at BYD Europe
✨Know the Brand Inside Out
Before your interview, dive deep into DENZA's brand values and customer care philosophy. Understand what makes their customer experience premium and be ready to discuss how you can embody those values in your role as a Customer Care Specialist.
✨Showcase Your Empathy Skills
Since this role is all about delivering exceptional customer experiences, prepare examples that highlight your ability to empathise with customers. Think of situations where you resolved complaints or enhanced customer satisfaction through understanding and personalisation.
✨Demonstrate Analytical Thinking
Be ready to discuss your experience with CRM platforms and how you've used data to improve customer service. Bring examples of how you've analysed feedback to drive changes in service delivery, especially in relation to NPS or VOC analysis.
✨Practice Your Communication Style
DENZA values a consistent tone of voice that reflects refinement and elegance. Practise articulating your thoughts clearly and professionally, ensuring your communication style aligns with the premium nature of the brand. This will help you stand out as a strong candidate.
