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For Companies At a Glance
- Tasks: Lead aftersales operations, enhance customer satisfaction, and drive growth in our passenger car team.
- Company: Join BYD UK, a leader in green energy and electric vehicles.
- Benefits: Competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Be part of the transition to zero emissions and make a real impact.
- Qualifications: 8+ years in automotive aftersales with strong leadership and analytical skills.
- Other info: Dynamic role with opportunities for professional growth in a fast-evolving industry.
The predicted salary is between 36000 - 60000 £ per year.
About the role
BYD UK is seeking a dynamic and experienced Aftersales Operations Manager to join our passenger car team at BYD UK. The successful candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, improve service quality, and drive growth in our aftersales business.
Working Location: Uxbridge, London
Main responsibilities:
- Manage day to day operations ensuring that all operational KPIs are achieved.
- Carry out regular meetings with the regional service managers to discuss progress at each of their BYD sites, reviewing action plans and setting targets.
- Action all partner and customer complaints in a timely and efficient manner working with the customer care teams.
- Work with sales to ensure that support is offered and any projects are aligned with aftersales.
- Manage TIS cases with the technical and regional service managers ensuring that all cases are closed within 3 days.
- Understand operational needs, coordinate tailored support, and drive consistent, high-quality service delivery across markets.
- Hold regular meetings with the fleet manager ensuring we are offering high level support and have a robust process in place for all our fleet and lease partners.
- Attend partner meetings as requested by the head of aftersales.
- Ensure that monthly and weekly performance reports are generated to the aftersales teams highlighting and agreeing key actions with the team.
- Drive and develop partners' service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner's continuous service level improvement.
- Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan.
- Be responsible for the after-sales projects development, execution and assessment.
- Secure the quality of our service network by timely training, tooling and other supportive materials.
- Coordinate with Customer Service team to achieve customer satisfaction goals.
Ideal candidate profile:
- Bachelor or master's degree in Business, Engineering, or related field.
- Minimum 8 years of experience in automotive aftersales (OEM), with at least 5 years in a senior management role.
- Proven track record in developing and implementing successful aftersales strategies in the UK market.
- Strong understanding of the UK automotive market, particularly in electric vehicles.
- Experience in managing and developing retailer networks and trade parts businesses.
- Knowledge of body shop operations and management.
- Excellent leadership and team management skills, with experience in managing diverse teams.
- Outstanding communication and interpersonal skills.
- Analytical mindset with strong problem-solving abilities.
- Proficiency in data analysis and financial management.
- Experience with CRM systems and digital tools for aftersales management.
We offer:
- Performance and experience based competitive remuneration.
- 25 holidays + public holidays.
- Scottish Widow workplace pension.
- Commute allowance.
- Salary sacrifice car scheme.
- Department & company wide teambuilding events.
An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
About BYD UK
BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks.
Aftersales Operations Manager - Passenger Cars in Denham employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Operations Manager - Passenger Cars in Denham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry, especially those involved in aftersales. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching BYD UK and its aftersales operations. Understand their values, recent projects, and challenges in the electric vehicle market. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Aftersales Operations Manager role. Highlight your achievements in improving service quality and customer satisfaction – this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BYD UK team and contributing to the exciting transition to zero emissions transportation.
We think you need these skills to ace Aftersales Operations Manager - Passenger Cars in Denham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Operations Manager role. Highlight your experience in automotive aftersales and any relevant strategies you've implemented that align with our goals at BYD UK.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've improved customer satisfaction or driven growth in previous roles, and don’t forget to show your passion for electric vehicles!
Showcase Your Leadership Skills: Since this role involves managing diverse teams, make sure to highlight your leadership experience. Talk about how you've successfully led teams in the past and any challenges you've overcome in a management capacity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at BYD UK!
How to prepare for a job interview at BYD Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales sector, especially in electric vehicles. Understand BYD UK's position in the market and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management abilities. Think about times when you've successfully led diverse teams or improved service quality, as these are key aspects of the role.
✨Be Data Savvy
Since the role involves performance reports and KPIs, be ready to discuss your experience with data analysis and financial management. Bring examples of how you've used data to drive decisions and improve aftersales strategies.
✨Communicate Effectively
Practice your communication skills, as you'll need to interact with various stakeholders, from regional service managers to customers. Be prepared to demonstrate how you've handled complaints and ensured customer satisfaction in the past.
